Customer Success Manager

1 day ago

Greater London, United Kingdom AlgoSec Inc. Full time

Customer Success Manager (Technical), UK At AlgoSec, we help secure the most critical workloads across public cloud, private cloud, containers, and on‑premises networks. Over 2,200 of the world’s leading organisations trust our AI‑driven platform for real‑time threat detection, visibility, and compliance automation. We are hiring a Customer Success Manager to join our Sales team and drive post‑sales success, adoption, value realization, and customer satisfaction. Reporting to: VP, Global Customer SuccessLocation: UK (Home office) Responsibilities Drive Customer Adoption: Identify adoption gaps, build tailored success plans, and align product use cases to value realization. Monitor Adoption Health: Track adoption across your portfolio and create quarterly improvement plans. Support Renewals: Partner with the renewals team to connect adoption health with renewal outcomes, flag churn risks early and lead mitigation efforts. Identify Expansion Opportunities: Collaborate with internal teams and sales to uncover and quantify growth potential. Be a Trusted Advisor: Build strong relationships with key stakeholders and guide customers with best practices and strategic insights. Lead Customer Engagements: Host Executive Business Reviews (EBRs) and maintain proactive, high‑value touchpoints. Document Value: Capture use cases, success stories, and lessons learned to enrich our Customer Success knowledge base. Advocate Internally: Represent the customer’s voice and ensure their needs are championed across the organisation. Requirements 5+ years in Customer Success or similar roles within enterprise software, preferably in security or systems integration. Proven experience managing strategic and enterprise‑level customers with measurable success. Strong understanding of network security, governance, audit, risk, and compliance practices. Customer‑first mindset, highly proactive, and comfortable with client‑facing engagements (calls/visits). Excellent consulting, project management, and data‑driven decision‑making skills. Solid knowledge of security tech (firewalls, IDS/IPS, SDN, compliance) and APIs (Java, REST). Familiarity with infrastructure, cloud (public/private/hybrid), and networking (LAN/WAN). Resilient and adaptable in dynamic, fast‑paced environments. Willingness to travel up to 50% of the time. Executive presence and ability to manage high‑stakes conversations and escalations. Advantages Experience with Salesforce.com and Gainsight. Technical depth in TCP/IP v4, VRF, AWS VPC, routing, firewall policies, LDAP, and Radius. Fluency in French, Spanish or Italian. AlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, diverse and inclusive company culture. Seniority level Mid‑Senior level Employment type Full‑time Job function Other #J-18808-Ljbffr

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