Conduct and Compliance Manager

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview We’re looking for a highly analytical and proactive Conduct and Compliance Manager to join our Retail team. This is a key role for someone who is self‑driven, self‑sufficient, and thrives in a collaborative environment. You’ll ensure Consumer Duty principles are fully embedded across the business and maintain up‑to‑date knowledge of FCA regulations to safeguard compliance and deliver positive customer outcomes. The ideal candidate will bring strong regulatory awareness and a proven ability to work within a regulated environment, ideally across financial services or related sectors. You’ll combine strategic thinking with hands‑on problem‑solving, ensuring robust governance and continuous improvement. If this sounds like you, we’d love to hear from you How you’ll make an impact Embed the four principles of Consumer Duty: Consumer Support, Consumer Understanding, Price & Value, and Products & Services. Monitor and report on Errors & Omissions (E&O) and risk event notifications, ensuring actions are taken and trends flagged to stakeholders. Establish regular monitoring of adherence to Product Governance protocols and Fair Value assessments, including binding authorities. Build strong relationships with business units, central functions, and key partners to ensure accurate delivery and support. Oversee complaint activity reporting to ensure good customer outcomes. Drive improvements based on customer insight via NPS and Trustpilot results. Act as the key contact for FCA regulatory updates and ensure timely communication across the business. Provide monthly risk reports to SLT and MD, including trend analysis and resolution plans. Work closely with the Learning & Development Manager to identify training and knowledge gaps. About you Previous experience working within a similar role in the insurance industry is essential Strong working knowledge of current compliance practices and techniques, detailed accuracy of retail conduct risk outcomes Strong organisational skills with the ability to work under pressure in a systematic and disciplined manner. Process‑driven with excellent analytical skills to interpret data and convert insights into actions. Confident working independently in a fast‑paced environment while recognising when to seek support. Strategic thinker with a proactive, can‑do approach. Natural empathy with customers and sound judgement in decision-making, balancing commercial considerations. Strong written communication skills for emails and internal reports. Proficient in Microsoft Windows and Office applications. Eligible to work in the UK. #LI-JJG Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back‑up family care And many more… We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long‑term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. #J-18808-Ljbffr