Conduct & Oversight Lead Auditor

1 week ago

Nottingham, Nottingham, United Kingdom Equifax Full time £30,000 - £60,000 per year

Join us as a Conduct & Oversight Lead Auditor to work within the Conduct & Oversight department delivering its oversight framework through conducting detailed audit activity of its debt collection agencies (DCAs): You will conduct first line oversight of debt collection agency practices, recognise and highlight risks through assurance activity to ensure DCAs are compliant with TDX, client and all relevant regulatory requirements and ensure consumer fair outcomes through monitoring activity.

About
**About TDX Group - An Equifax Company****
We've been a pioneer in the debt recovery industry for over a decade, helping businesses drive fair and appropriate consumer treatment by using data and intelligence.

We meet the exacting standards of our clients who are some of the biggest banking, retail and utility names as well as the UK government. The key to TDX's success has been the scope to build and deliver industry-leading performance portfolios, combining precise execution with high quality analytical insight and continuous creativity to our partners.

**What you'll do****

  • Spending approximately 25% of time at supplier premises conducting a mixture of annual, ad hoc supplier audits/calibrations/training
  • Audit report writing, remediation, recommendations and re-measurement
  • Track agency performance and conduct trend analysis to continuously improve the levels of agency quality and consumer treatment
  • Client report writing, QA insights and trends
  • Conduct QA calibration sessions with suppliers
  • Support client performance meetings
  • Internal Audit and Client Audit support
  • Track agency performance and conduct trend analysis to continuously improve the levels of agency quality and consumer treatment
  • Manage internal stakeholder and external client expectations to ensure regulatory compliance and customer excellence standards are audited and managed sufficiently
  • Work alongside Head of C&O to enhance the current levels of oversight of agency performance
  • Lead on the design, implementation and continuous review of an oversight models alongside Head of C&O
  • Policy and process writing
  • Lead on internal calibration and internal QA
  • The role will have an extensive external focus creating direct relationships with the debt collection agencies and external clients

What Experience You Need

  • Extensive experience in quality assurance including internal and external stakeholder reporting and presentation and providing remedial recommendations
  • Strong skills in planning and preparing meticulously, managing your own workload
  • Driven with an ability to work well under pressure and adapt to a changing environment
  • Strong experience in a consumer oriented environment
  • Strong experience of face to face supplier relationships
  • A good understanding of the FCAs purpose and principles
  • Good experience of managing stakeholder requirements and expectations
  • Good experience in Microsoft/ G-suite computer applications

**What could set you apart****

  • Experience working within the debt recovery industry
  • People management in a Quality Assurance environment

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