Business Operations Lead

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at

Internal grade D

We are looking for a dynamic and strategic Business Operations Lead to join our Cyber Fusion Center (CFC). This leadership role is important to managing programmes, and helping the CFC defend against evolving cyber threats. You will bring a blend of cybersecurity awareness, regulatory compliance experience, and operational knowledge to support the CFC's mission and strategic goals.

You will lead efforts to improve workflows, enhance data-driven decision-making, ensure agreement across global cyber defense functions, and represent the CFC in front of client auditors and regulators.

This is a unique opportunity to work at the intersection of cybersecurity and business operations within a world-class organization, reporting directly to the Senior Director of Cyber Forensics and Threat Hunting.

Important Responsibilities

• Governance, Risk & Compliance
  • Ensure operational activities align with organizational policies, regulatory requirements, and cybersecurity frameworks (e.g., NIST CSF, ISO 27001, SOC 2, GDPR).
  • Support audit readiness, compliance documentation, and evidence collection for internal and external reviews.
  • Represent the Cyber Fusion Centre during internal and external audits, assessments, and compliance reviews.
• Strategic Operations & Governance
  • Define operational governance models, including leadership cadences, risk reviews, and performance tracking.
  • Improve programmes across CFC workflows, tooling, and reporting to enhance efficiency and scalability.
• Data-Driven Insights & Metrics
  • Define and report on Indicators and operational metrics to measure performance, identify trends, and inform strategic decisions.
  • Develop dashboards (e.g., Tableau, Power BI) to visualize incident metrics, threat trends, and operational health.
  • Create forecasting and scenario analysis to evaluate the potential impact of proposed process changes.
  • Work with CFC leadership and tower leaders to define measurements and coordinate the automation of metric reporting dashboards.
• Partner Engagement & Communication
  • Deliver executive-level briefings and client engagement materials to showcase CFC capabilities and effect.
  • Present the Cyber Fusion Center's services, capabilities, and incident management workflows to internal departments and newly acquired organizations as part of M&A integration efforts
• Fusion Collaboration
  • Facilitate integration between cyber, physical, and threat intelligence teams to support a unified threat response.
  • Promote a culture of cybersecurity awareness and operational discipline across the organization.
• Strategic Innovation
  • Contribute to the strategic development and continuous improvement of CFC service offerings, incorporating latest technologies and evolving threat landscapes.
• Relationship Management
  • Build partnerships with our teams, leaders, and external partners to support collaboration, integration, and operational success.
• Documentation and Training:
  • Consult with teams to build onboarding documentation, training roadmaps, and performance metrics.
  • Help redesign internal knowledge bases and process documentation.
  • Break down technical process documents centered around cybersecurity into layman's terms.
• Procurement & Budget Management
  • Coordinate procurement activities to ensure acquisition of tools, and services required by several Cyber Fusion Centre (CFC) functions.
  • Work with CFC leadership to manage budget planning and tracking, ensuring understanding of organizational financial policies and priorities
• Travel
  • Occasional domestic or international travel may be required for training, strategic planning sessions, internal meetings, audit meetings, or project execution.

• Experience in business operations, programme management or cybersecurity operations with audit & consultancy background.
• CISSP, CISM or similar cyber related qualifications.
• Technical Skills
  • Familiarity with cybersecurity tools and concepts (e.g., SIEM, threat intelligence platforms, incident response workflows).
  • Proficiency in data analysis tools (Tableau, Excel, Power BI)
  • Collaboration & Documentation: SharePoint, xWiki, Confluence, Microsoft Teams, OneNote
  • ServiceNow, Jira
  • PowerShell, Python scripting for automation and reporting
  • Awareness of AI/ML applications in cybersecurity operations
• Operational Skills
  • Experience driving operational efficiency and process improvement across operations, with proficiency in data analysis, finance management to support projects and growth.
  • Experience with technical writing, process documentation, and training procedures.
  • Familiarity with common cybersecurity and data protection frameworks such as NIST Cybersecurity Framework (CSF), ISO/IEC 27001, SOC 2, GDPR, HIPAA, and CIS Controls.
  • Experience supporting or representing teams during audit engagements and compliance assessments.

Benefits package includes:

• Flexible work environment, working hybrid or in the office if you prefer.
• Great compensation package and discretionary bonus plan
• Core benefits include pension, bupa healthcare, sharesave scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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