CCTV Control Room Operator

CCTV Control Room Operator at EQUANS Job details Location: National Operations Centre Stoke on Trent, Staffordshire ST4 1AY Salary: £27,594.08 per annum Employment type: Full-time, 42 hours per week, permanent Shift Pattern 24/7 shift pattern - 4 days (Apply online only), 4 off, 4 nights (Apply online only), 4 off Responsibilities Perform a key role in all aspects of the National Operations Centre, managing site alarm activations, including CCTV verification and to facilitate appropriate escalation. When required, respond appropriately to requests through the Facilities Management Helpdesk and QSE Incident Reporting Hotline. Benefits Generous holiday allowance. Company share scheme. 2 paid volunteering days a year. Cycle to work scheme. Season ticket loan. Employee assistance programme. Qualifications Previous experience within a Control Room, Service Desk or other high call volume environment or experience of working within a customer focused environment. Maths and English GCSE Grade C and above. Excellent working knowledge of IT. Must have experience with the Microsoft Office 365 package including MS Teams, Outlook, SharePoint, Excel & Word. Experience of contributing to incident management /command and control operations. Previous security or service desk experience and experience / training in fire safety and first aid. Previous CCTV & access control knowledge. An understanding of CCTV operations and equipment. Excellent communication skills, including high standards of written and spoken English. Ability to maintain accurate incident logs and gather evidential information. SIA licensed for Public Space Surveillance (PSS CCTV operations) or willingness to be trained to achieve SIA licence requirements. Seniority level Entry level Employment type Full-time Job function Industrial Machinery Manufacturing Company Overview In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world. Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group. Equality, Diversity & Inclusion As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Veterans & Reservists, WOMEN Together (representing women in Equans), Working Parents, and Young Professionals. Application information For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers. #J-18808-Ljbffr