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Service Coordinator FTC 12 Months
2 weeks ago
Service Coordinator – FTC 12 Months Join to apply for the Service Coordinator FTC 12 Months role at Orona Group. Orona is a leading European business group in sustainable vertical transportation. As a global operator with almost 60 years’ experience, it delivers value for customers through its platform of products and services covering the design, manufacture, installation, maintenance, modernization, refurbishment and replacement of lifts and escalators in all market segments. Its vertical transportation solutions encompass innovative, pragmatic and state‑of‑the‑art technologies; giving the highest level of safety, and optimising traffic management, available space and travel comfort. Orona’s cooperative business model is committed to people and its team consists of 5,700 employees operating in 12 European countries, supplying complete lifts, escalators and components to more than 100 countries worldwide. Orona lifts in 1 out of every 10 new lifts in Europe 100 countries have Orona products installed 300,000 lifts worldwide with Orona technology 25,000,000 people are brought to their destination each day Number 1 in production capacity in Europe for complete lifts 1st company in the sector worldwide certified in Ecodesign – ISO 14006 ORONA’s activities are focused on the design, manufacture, installation, maintenance and modernisation of lifts, escalators, moving ramps and walkways. Operating in 100 countries, we have 330,000 lifts worldwide using our technology. With 2 manufacturing plants Orona is the number 1 in Europe in terms of complete lift production capacity. We are looking for a Repairs Coordinator to join our team based in our Glasgow Office. Responsibilities Updating internal systems on receipt of customer order/insurance works etc. Responsible for regular contact with customers via email and telephone to agree suitable dates for works to be carried out Order materials as required and support by company technicians with any technical queries Manage inwards materials and collate and arrange for distribution to in‑house engineers and subcontractors as required On completion of repairs close down ensuring monthly targets are at least achieved Management of live order book, forecast for production and providing accurate reporting to management team Manage and guide customer expectations on the company’s services Support the regional office service administration functions, including the call schedule Qualifications & Experience Experience within a role where you have built effective relationships with internal and external customers, gaining their trust and respect through meeting and exceeding their expectations Confident and proficient at using Microsoft Office Products including Word and Excel, databases and online portals and able to work on your own initiative Key interpersonal skills: approachable, organised and able to work to demanding deadlines Benefits Competitive salary Company vehicle 25 days holiday + bank holidays GP24 service – unlimited access with qualified GP's 24 hours all year round Orona Rewards scheme giving discounts with over 800 retailers Access to eye‑test vouchers Excellent opportunities for overtime Awards given for long‑term company service Competitive company sick pay scheme Access to company recruitment referral scheme Life assurance Seniority Level Entry level Employment Type Full‑time Job Function Other #J-18808-Ljbffr
