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Service Coordinator FTC 12 Months

2 weeks ago

Glasgow, United Kingdom Orona Full time

Service Coordinator - FTC 12 Months (Glasgow) ORONA’s activities are focused on the design, manufacture, installation, maintenance, and modernisation of lifts, escalators, moving ramps and walkways. Operating in 100 countries, we have 330,000 lifts worldwide using our technology. With 2 manufacturing plants, Orona is Number 1 in Europe in terms of complete lift production capacity. We are looking for a Repairs Coordinator to join our team based in our Glasgow Office. Responsibilities Updating internal systems on receipt of customer order/insurance works etc. Responsible for regular contact with customers via email and telephone to agree suitable dates for works to be carried out. Order materials as required and supported by company technicians with any technical queries. Manage inwards materials and collate and arrange for distribution to in‑house engineers and sub‑contractors as required. On completion of repairs close down ensuring monthly targets are at least achieved. Management of live order book, forecast for production and providing accurate reporting to management team. Manage and guide customer expectations on the company’s services. Support the regional office service administration functions, including the call‑handling processes. Qualifications & Experience Confident and proficient at using Microsoft Office Products including Word and Excel, databases and online portals and able to work on your own initiative. Key interpersonal skills: approachable, organised and able to work to demanding deadlines. Experience in a role where you have built effective relationships with internal and external customers, gaining their trust and respect through meeting and exceeding their expectations. Benefits Competitive salary Company vehicle 25 days holiday + bank holidays GP24 service – unlimited access with qualified GPs 24 hours all year round Orona Rewards scheme giving discounts with over 800 retailers Access to eye‑test vouchers Excellent opportunities for overtime Awards given for long‑term company service Competitive company sick pay scheme Access to company recruitment referral scheme Life assurance #J-18808-Ljbffr