Neighbourhood & Tenancy Officer
7 days ago
Job Introduction Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve. Key Responsibilities To manage a patch of properties, that are a mix of tenants and leaseholders, taking full ownership and accountability for your neighbourhood, acting as a key stakeholder in the local community. Take responsibility for addressing reports of anti‑social behaviour and ensuring all cases are dealt with diligently through our internal processes. Ensure all matters relating to the management of tenancies and leases are dealt with promptly, in accordance with legislation, policy, and procedure whilst ensuring a high degree of integrity and professional standards are always maintained. Ensure neighbourhoods are well maintained by engaging with tenants, leaseholders, partner agencies and other key stakeholders to seek regular insight into the priorities of the community. Take autonomy of decision making in ensuring the delivery of high‑quality services that are legally compliant, customer focused with consideration of equality, diversity, understanding and respect for people and their personal circumstances. Reduce anti‑social behaviour and environmental crime through developing robust relationships with partner agencies and other key stakeholders. Skills & Experience Minimum Level 2 qualifications in subjects relevant to the role. Have, be working towards, or willing to work towards level 3 qualification related to housing management and social housing practice. At least 2 years demonstrable experience working in the social housing sector, or other relevant customer facing service, demonstrating transferable skills or lived experience. Sound knowledge of housing legislation, regulation, and policy in relation to the provision of tenancy, leaseholder and housing management services and its practical application in various circumstances. Benefits pension generous leave entitlements starting at 25 days plus bank holidays (pro‑rata) flexible working, where appropriate Employee Assistance Programme access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more What next Need further information? Please contact Claire Jones (recruiting manager) on 01527 64252 ext 2621 or email. Interviews will be held on Thursday 11 December 2025. If this role interests you please select the Apply button. This post is exempt under the Rehabilitation of Offenders Act 1974 and as such appointment will be conditional upon the receipt of a satisfactory response to a check of criminal records via the Disclosure and Barring Service before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, as well as convictions. Seniority level Entry level Employment type Contract Job function Other Industries Government Relations Services #J-18808-Ljbffr
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