Scheduled Care Coordinators

6 days ago


City of Edinburgh, United Kingdom NHS Scotland Full time

OverviewWe are currently seeking adaptable, patient focused candidates to work within our East Ambulance Control Centre as part of our busy Scheduled Care team.ResponsibilitiesThis role involves national call handling, planning, and controlling our Patient Transport vehicles to ensure patients, where eligible, are provided with Ambulance transport suitable for their needs. As part of this dynamic role, you will communicate with patients on the telephone, liaise with ambulance crews, Health Boards, and other organisations to ensure the effective running of the service.Required Skills & ExperienceCandidates must be able to demonstrate an ability to work effectively under pressure and with minimal supervision. Strong computer and keyboard skills (at least 30 wpm) are essential, and evidence of effective communication and problem solving are required. Full system training will be provided.Desired SkillsGood customer careAttention to detail.Ability to work in a team with others.Patient and calm in a stressful environmentSensitivity and understandingDiscretionEffective communication skillsAbility to follow on screen prompts.Employment DetailsThese posts are full-time, 37 hours over seven days and are relief positions. As a relief member of staff unsocial working hours will be required.Equality StatementNHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society. #J-18808-Ljbffr



  • City of Edinburgh, United Kingdom NHS Scotland Full time

    Scheduled Care Coordinators (East) Apply to join the NHS Scotland Scheduled Care team at our East Ambulance Control Centre. We are seeking adaptable, patient‑focused candidates to manage national call handling, planning, and control of our Patient Transport vehicles so that eligible patients receive appropriate ambulance transport. The role requires...


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