Business Operations

Join to apply for the Business Operations role at Gigs. Get AI-powered advice on this job and more exclusive features. About Gigs At Gigs, we’re building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly. Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity. Our team has around 100 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, we bring together early‑stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless. If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you. The Role As a Business Operations (BizOps) hire, you’ll play a critical role in solving high‑impact strategic and operational challenges across the company. You’ll work directly with the CEO and leadership team to turn vision into execution, bringing data‑driven insights and operational rigor to our most pressing priorities. This unique opportunity allows you to build the BizOps function from the ground up and serve as a trusted problem‑solver and thought‑partner across strategy, operations, finance, and product. What You Will Do Partner with the executive team to identify and drive forward high‑leverage strategic initiatives across departments (e.g., connectivity, go‑to‑market, pricing, international expansion, planning). Build scalable business processes to support rapid growth—from first principles through implementation. Define key metrics, build dashboards, and deliver insights that drive better decisions across the company. Structure and solve ambiguous business problems, distilling complex data into actionable recommendations. Lead cross‑functional initiatives and ensure clear communication and accountability across stakeholders. Own strategic planning cadences, including annual planning, quarterly reviews, and operating rhythms. Serve as a force multiplier for the leadership team, helping translate vision into scalable execution. What You Will Need 3+ years of experience in a high‑performance environment such as management consulting, investment banking, private equity, or in a BizOps/Strategy & Operations role at a fast‑scaling tech company. Proven track record of tackling unstructured problems and driving initiatives from 0 to 1. Strong analytical and problem‑solving skills; comfortable modeling in Excel and wrangling data in tools like Looker or SQL. Excellent written and verbal communication skills—can drive alignment and clarity across senior stakeholders. Highly organized, detail‑oriented, and able to manage multiple priorities in a fast‑paced environment. A collaborative, low‑ego mindset and the ability to influence without authority. A genuine curiosity for how things work and a deep desire to make them better. Before You Apply The truth is, what we’re building isn’t easy. We expect a lot and operate with urgency and ownership. This won’t be the right place for everyone, and that’s okay. This role probably isn’t a fit if: You need a lot of structure or layers of process to do your best work. You prefer to specialize narrowly and wait for direction rather than taking initiative. You’re uncomfortable making decisions with imperfect information or wearing multiple hats. You’re looking for a “big company” setup — we’re still building many things for the first time. Work at Gigs Gigs Pads: Our hubs in San Francisco, London, Amsterdam, and Berlin are vibrant spots where Gigsters connect, collaborate, and create together. Gigs Republic: Twice a year, our entire company comes together to strengthen bonds, align on big ideas, and share experiences that fuel our culture and ignite growth. What We Offer At Gigs, we believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development, and a free phone and international data plan. #J-18808-Ljbffr