Customer Service

1 day ago


West Midlands, United Kingdom Success Talent Full time

Customer Service Specialist – Be the voice of a World Class Sports shape the future of a Global Sports brandWest Midlands – Office based.Permanent£40,000 – £45,000 + BonusWe’re looking for a Champion Customer Service Specialist — someone who thrives in a fast‑paced environment, owns every customer interaction, and delivers standout moments for fans to remember.Our client is the #1 rated sports memorabilia retailer on Trustpilot globally, delivering 100% authentic signed items from sporting legends to passionate fans around the world. Our reputation rests on premium products, exceptional service, and a relentless “extra mile” mindset.Your MissionBe the frontline voice via email, messaging, and phone — with speed, accuracy, and warmthResolve issues swiftly, from courier delays to special requests, turning challenges into winsProtect our Trustpilot excellence , maintaining a five‑star standard every timeBuild lasting relationships with both new and returning customersStay organised — manage data entry and keep response times sharpWho You AreEquipped with solid Customer Service experience in a demanding and fast paced set up.A natural communicator who thrives under pressureSolution‑focused, empathetic, and professional in every interactionHappy to flex hours — evenings and weekends are of the big‑match mentalityProud to uphold exceptional standards for speed, accuracy, and careThe Rewards£40,000 – £45,000 base + performance bonusesCareer growth with a global market leaderStaff discounts, casual dress, and free parkingCompany events & a team‑driven environmentReady to deliver world‑class service for a world‑class brand?Success Talent Diversity & Inclusion statement :We recruit by merit on the basis of fair and open competition.Success Talent embraces diversity and promotes equal opportunities. As such, we welcome applications from candidates who may have disabilities.We regret that due to the volume of applications, only successful applicants will be contacted. #J-18808-Ljbffr



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