Customer Service Advisor

OverviewHalfords, the UK’s largest automotive service, maintenance, and repair business, is currently hiring a Customer Service Advisor for its West Midlands location. This is a part-time, on-site role offering 25 hours per week (centre closed on Sundays), ideal for individuals who are passionate about customer service and interested in joining a fast-growing company focused on motoring services and electric mobility.About HalfordsHalfords is the UK’s leading retailer of motoring and cycling products and services, with a nationwide network of Autocentres and retail stores. We’re proud to be a trusted name in vehicle maintenance, repair, and mobility innovation. As we continue to expand, we’re looking for enthusiastic team members who want to be part of our success story and help get the nation safely back on the move.Location & CompensationLocation: West Midlands, England, United KingdomWork Type: On-siteEmployment Type: Part-Time (25 hours/week)Centre Hours: Closed on SundaysReferral Bonus: Earn extra through our refer-a-friend scheme (T&Cs apply)Role SummaryAs a Customer Service Advisor, you’ll be the welcoming face for our customers, responsible for:Handling job bookings using our in-house systemDiscussing technical concerns and service needs with customersProviding professional, friendly, and efficient customer supportSupporting the Autocentre team in delivering outstanding serviceCollecting and delivering vehicles as neededKey ResponsibilitiesGreet and assist customers in person and over the phoneBook appointments and manage service schedulesAddress customer queries and concerns with empathy and professionalismCollaborate with technicians and service managers to ensure smooth operationsMaintain accurate records and update customer profilesPromote Halfords products and services where appropriateEnsure compliance with company policies and safety standardsRequired Skills & ExperienceProven track record of delivering excellent customer serviceIT literate and comfortable using booking systemsAbility to handle difficult situations calmly and professionallyExperience working towards and achieving performance targetsIdeally, experience in an Autocentre or automotive environmentMust hold a full UK driver’s licence with fewer than 9 points (vehicle collection/delivery required)Halfords offers a comprehensive benefits package to support your wellbeing and career growth:5.6 weeks’ annual leaveUp to 50% off garage bills in our Autocentres25% off most Halfords products in retail storesDiscounts on groceries, shopping, insurance, restaurants, and moreFamily & Friends Discount EventsOpportunity to buy a Trade Price Bike and enrol in the Cycle to Work SchemeFinancial planning support via Wagestream (access up to 30% of salary in advance)GP Access 24/7, 364 days a yearShare Save Scheme with 20% discount on sharesHealth Cash Plan to claim back healthcare costsPension Scheme & Life AssuranceCareer development and internal progression opportunitiesWhy Join Halfords?Be part of a dynamic and inclusive teamWork for a company that values diversity and equal opportunityAccess training and development to grow your careerJoin a business that’s leading the way in electric mobility and motoring innovationMake a real impact on customer satisfaction and safetyApplication ProcessReady to take the wheel and join the Halfords family? Click here to Apply now through the Halfords careers portal or LinkedIn. We welcome applications from candidates of all backgrounds and encourage you to apply even if you don’t meet every single requirement. #J-18808-Ljbffr