Senior Service Advisor

2 weeks ago


West Midlands, United Kingdom Sytner Group Full time

About The Role We have an excellent opportunity available for a motivated Senior Service Advisor to join our team at Sytner Coventry. As a Senior Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, keep the customer up to date at every stage and answer any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. Additionally, you will give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first; you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About You When applying for this role please consider that we require candidates to have Service Advisor experience within the automotive industry as a minimum requirement. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by BMW to support your career. Excellent organisational and administrative skills with good attention to detail. Strong customer service background; delivering high levels of customer satisfaction in a busy and demanding environment. Working knowledge of Kerridge advantageous, but not essential. Why Sytner? Sytner Group is delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement – 33 days incl. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development opportunities Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work Seniority level Mid‑Senior level Employment type Full‑time Job function Other Motor Vehicle Manufacturing Referrals increase your chances of interviewing at Sytner Group by 2x. Get notified about new Service Advisor jobs in West Midlands, England, United Kingdom. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please contact us. #J-18808-Ljbffr



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