Senior User Researcher

14 hours ago

City of Edinburgh, United Kingdom Pertemps Full time

Senior User Researcher Start date: ASAP Duration: 6 months Hours: 37 per week Day rate: £450 (Outside IR35) Clearance: Basic Disclosure Scotland required Location: Hybrid within the UK only Contractual base: Edinburgh (EH7 8AU) and/or Glasgow (G2 5LD) We are seeking an experienced Senior User Researcher to join our client’s multidisciplinary team and play a key role in shaping high-quality, user-centred digital services. This is a hybrid role. While work can be carried out remotely within the UK, many team and community activities will take place at the client’s Edinburgh or Glasgow offices, and you will be expected to attend in person for part of each week as required. Any on‑site attendance requested by the Lead User Researcher, Product/Project Managers, or the Executive Management Team must be fulfilled at the supplier’s expense. Key Responsibilities Collaborate with the Product Manager to define research objectives and contribute to the quarterly UX roadmap. Conduct regular user research activities to surface user needs. Map and visualise end‑to‑end service ecosystems, including customer journeys, touchpoints, and backstage processes. Design new or improved whole services that deliver measurable value. Ensure research is planned and executed economically, using the right users, methods, and measures at the right time. Create low‑to‑high‑fidelity prototypes based on existing design patterns, bringing insights to life through concepts and journeys. Provide UX and research feedback to the agile delivery team to support sprint cycles. Advocate for user‑centred design and contribute to a strong design culture within a multi‑disciplinary team. Coach, mentor, or pair with other UCD team members when required. Build effective working relationships with external stakeholders (e.g., legal firms, lenders, citizens, Scottish Government). Participate in the UCD community of practice to share methodologies, tools, and best practices. Skills & Experience Strong experience in low‑fidelity prototyping and service design. Expertise in qualitative and quantitative research methods to understand user needs, behaviours, and pain points. Ability to map whole service ecosystems, journeys, and blueprints to identify opportunities for improvement. Strong advocate for accessible and inclusive design, with knowledge of relevant standards and practices. Confident in designing and facilitating workshops with teams, stakeholders, and end users. Ability to translate research findings into actionable design strategies and hypotheses. Skilled at facilitating challenging discussions with diverse and senior stakeholders. Experience designing and prototyping services that deliver measurable value. Ability to connect customer insights to business objectives and support design strategy. Strong understanding of GDPR, research ethics, and safeguarding participants and sensitive information. Proactive researcher able to shape and deliver research outcomes independently. Experience delivering government services aligned with the Scottish Government Digital First Service Standard. #J-18808-Ljbffr

  • Senior User Researcher

    12 hours ago

    City of Edinburgh, United Kingdom Version 1 Full time

    Company Description Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital‑First world we live in. We foster strong partnerships with leading technology giants including...

  • User Researcher

    2 weeks ago

    City of Edinburgh, United Kingdom Netcompany Full time

    Company Description Are you ready to join the forefront of technology innovation with Netcompany? As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionizing the way businesses operate. Our vision is to be the leading digital challenger in Europe whilst evolving the next generation of IT consulting. Operating...

  • User Researcher

    1 week ago

    City of Edinburgh, United Kingdom Netcompany Group AS Full time

    Are you ready to join the forefront of technology innovation with Netcompany?As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionizing the way businesses operate. Our vision is to be the leading digital challenger in Europe whilst evolving the next generation of IT consulting.Operating across both public and...

  • Senior User Researcher

    1 week ago

    City Of London, United Kingdom Scrumconnect Consulting Full time

    Senior User Researcher Join to apply for the Senior User Researcher role at Scrumconnect Consulting. Job Overview A Senior User Researcher practitioner who is able to plan and lead user research activities in larger teams and on more complex services. At this level, you will be expected to build user‑centred practices, align research activities with...

  • Senior User Researcher

    2 weeks ago

    City of London, United Kingdom Lorien Full time

    **Senior User Researcher - London (1 - 2 days onsite per week) - 3 Month Contract** Our Public Sector client are currently recruiting for a Senior User Researcher to join on a 3 month initial contract, inside IR35. As a Senior User Researcher you'll: - Plan, design and prepare a range of user research activities to support the design, development and...

  • Senior User Researcher

    20 hours ago

    Edinburgh, United Kingdom Pertemps Full time

    Senior User Researcher Start date: ASAP Duration: 6 months Hours: 37 per week Day rate: £450 (Outside IR35) Clearance: Basic Disclosure Scotland required Location: Hybrid within the UK only Contractual base: Edinburgh (EH7 8AU) and/or Glasgow (G2 5LD) We are seeking an experienced Senior User Researcher to join our client’s multidisciplinary team and...

  • Senior User Researcher

    2 weeks ago

    City Of London, United Kingdom Scrumconnect Consulting Full time

    Overview Senior User Researcher at Scrumconnect Consulting, a UK national SME award‑winning software development consultancy. We specialise in building digital services for the UK public sector, delivering award‑winning solutions that improve millions of lives. Job Details Job Type: Contract | Location: London | Salary: £375‑400k outside IR35 |...

  • Senior User Researcher

    5 days ago

    Edinburgh, United Kingdom Scottish Government Full time

    DescriptionJob descriptionDo you want to shape the delivery of Scotlands Census enabling governments and other public bodies to plan the services we all rely on and telling the story of Scotlands people for generations to come If so this post could be for you.Census is a major program delivered by the National Records of Scotland (NRS). Planning for the next...

  • Senior User Researcher

    1 week ago

    Edinburgh, United Kingdom Registers of Scotland Full time

    Registers of Scotland are currently looking for a Senior User Researcher to join the team. Based within the Service Design department and reporting to the User Experience Lead, you will be responsible for planning and leading user research activities on complex services. You will be expected to: - build user-centred practices - align user research...

  • Senior User Researcher

    3 days ago

    City of London, United Kingdom TALENT INTERNATIONAL UK Full time

    Job Description: Senior User Researcher - Public Sector Remote Working £500-£550 - Per a day Inside IR35 4 Months Initially Help shape the future of digital public services. We are looking for a forward-thinking Senior User Researcher to drive the evolution of our digital platform. In this role, you will move beyond the basics to explore how interactive...