Senior User Researcher

1 day ago

Edinburgh, United Kingdom Pertemps Full time

Senior User Researcher Start date: ASAP Duration: 6 months Hours: 37 per week Day rate: £450 (Outside IR35) Clearance: Basic Disclosure Scotland required Location: Hybrid within the UK only Contractual base: Edinburgh (EH7 8AU) and/or Glasgow (G2 5LD) We are seeking an experienced Senior User Researcher to join our client’s multidisciplinary team and play a key role in shaping high-quality, user-centred digital services. This is a hybrid role. While work can be carried out remotely within the UK, many team and community activities will take place at the client’s Edinburgh or Glasgow offices, and you will be expected to attend in person for part of each week as required. Any on-site attendance requested by the Lead User Researcher, Product/Project Managers, or the Executive Management Team must be fulfilled at the supplier’s expense.Key ResponsibilitiesCollaborate with the Product Manager to define research objectives and contribute to the quarterly UX roadmap.Conduct regular user research activities to surface user needs.Map and visualise end-to-end service ecosystems, including customer journeys, touchpoints, and backstage processes.Design new or improved whole services that deliver measurable value.Ensure research is planned and executed economically, using the right users, methods, and measures at the right time.Create low- to high-fidelity prototypes based on existing design patterns, bringing insights to life through concepts and journeys.Provide UX and research feedback to the agile delivery team to support sprint cycles.Advocate for user-centred design and contribute to a strong design culture within a multi-disciplinary team.Coach, mentor, or pair with other UCD team members when required.Build effective working relationships with external stakeholders (e.g., legal firms, lenders, citizens, Scottish Government).Participate in the UCD community of practice to share methodologies, tools, and best practices.Skills & ExperienceStrong experience in low-fidelity prototyping and service design.Expertise in qualitative and quantitative research methods to understand user needs, behaviours, and pain points.Ability to map whole service ecosystems, journeys, and blueprints to identify opportunities for improvement.Strong advocate for accessible and inclusive design, with knowledge of relevant standards and practices.Confident in designing and facilitating workshops with teams, stakeholders, and end users.Ability to translate research findings into actionable design strategies and hypotheses.Skilled at facilitating challenging discussions with diverse and senior stakeholders.Experience designing and prototyping services that deliver measurable value.Ability to connect customer insights to business objectives and support design strategy.Strong understanding of GDPR, research ethics, and safeguarding participants and sensitive information.Proactive researcher able to shape and deliver research outcomes independently.Experience delivering government services aligned with the Scottish Government Digital First Service Standard.

  • Senior User Researcher

    5 days ago

    Edinburgh, United Kingdom Scottish Government Full time

    DescriptionJob descriptionDo you want to shape the delivery of Scotlands Census enabling governments and other public bodies to plan the services we all rely on and telling the story of Scotlands people for generations to come If so this post could be for you.Census is a major program delivered by the National Records of Scotland (NRS). Planning for the next...

  • Senior User Researcher

    1 week ago

    Edinburgh, United Kingdom Registers of Scotland Full time

    Registers of Scotland are currently looking for a Senior User Researcher to join the team. Based within the Service Design department and reporting to the User Experience Lead, you will be responsible for planning and leading user research activities on complex services. You will be expected to: - build user-centred practices - align user research...

  • User Researcher

    2 weeks ago

    Edinburgh, United Kingdom Henderson Scott Full time

    **User Research - UX - Digital Transformation - 6 month contract - outside IR35 - Edinburgh / Glasgow hybrid working** Are you passionate about user-centric design and are not afraid to evangelise user needs across projects? We are seeking a Senior User Researcher to join an ongoing Digital Transformation programme, currently delivering service design for a...

  • Senior User Researcher

    7 days ago

    Edinburgh, Edinburgh, United Kingdom Version 1 Full time £60,000 - £75,000 per year

    Company DescriptionVersion 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft,...

  • User Researcher

    5 days ago

    Edinburgh, United Kingdom Netcompany Full time

    At this level you will be expected to:Support the planning and delivery of user research across digital projects using a range of methods with guidance from senior researchers.Learn and apply the Government Digital Service (GDS) design principles and similar standards used in the UK public sector with access to training and mentoring.Carry out user research...

  • Senior User Researcher

    21 hours ago

    City of Edinburgh, United Kingdom Pertemps Full time

    Senior User Researcher Start date: ASAP Duration: 6 months Hours: 37 per week Day rate: £450 (Outside IR35) Clearance: Basic Disclosure Scotland required Location: Hybrid within the UK only Contractual base: Edinburgh (EH7 8AU) and/or Glasgow (G2 5LD) We are seeking an experienced Senior User Researcher to join our client’s multidisciplinary team and play...

  • Senior User Researcher

    20 hours ago

    City of Edinburgh, United Kingdom Version 1 Full time

    Company Description Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital‑First world we live in. We foster strong partnerships with leading technology giants including...

  • Senior User Researcher

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Registers of Scotland Full time £50,411 - £59,353 per year

    Put your career on the mapTotal Remuneration:£50,411 to £59,353Pay Supplement:The base salary for this role is £46,677 – £54,957. This job qualifies for Digital, Data and Technology Annual Pay supplement 8% is included in the total remuneration.Pension: 28.97% of base salary (RoS contribution)Annual Leave:38 days annual holiday, increasing to 42 days...

  • User Researcher

    2 weeks ago

    City of Edinburgh, United Kingdom Netcompany Full time

    Company Description Are you ready to join the forefront of technology innovation with Netcompany? As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionizing the way businesses operate. Our vision is to be the leading digital challenger in Europe whilst evolving the next generation of IT consulting. Operating...

  • User Researcher

    1 week ago

    City of Edinburgh, United Kingdom Netcompany Group AS Full time

    Are you ready to join the forefront of technology innovation with Netcompany?As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionizing the way businesses operate. Our vision is to be the leading digital challenger in Europe whilst evolving the next generation of IT consulting.Operating across both public and...