Tier 3 Tactical Operations Analyst

1 week ago


Greater London, United Kingdom RedCat Digital Full time

Job Description Tier 3 Tactical Operations Analyst £290 / day (Inside IR35) 12-Month Contract | Hybrid – London Our client is a leading global technology organisation supporting with users across EMEA, is seeking a highly capable Tier 3 Tactical Operations Analyst to join their growing Investigations & Incidents function. This is an opportunity to play a key role in strengthening the operational backbone of a high-impact customer success environment. If you’re someone who thrives at the intersection of operations, analysis, and project delivery , this could be the perfect fit. 💼 The Role As a Tier 3 Tactical Operations Analyst, you will help ensure incidents, investigations, and break-fix work are managed with exceptional accuracy, discipline, and clear prioritisation. Rather than working through a standard queue, you’ll be responsible for maintaining a structured and consistent operational approach , identifying gaps, improving processes, and ensuring clarity across workflows. You’ll collaborate closely with cross‑functional partners to uncover root causes, spot trends, influence prioritisation, and help drive improvements that enhance both product quality and operational performance. #J-18808-Ljbffr



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