Tier 3 Tactical Operations Analyst
1 week ago
Tier 3 Tactical Operations Analyst £290/day (Inside IR35) 12-Month Contract | Hybrid – LondonScroll down to find the complete details of the job offer, including experience required and associated duties and tasks.Our client is a leading global technology organisation supporting with users across EMEA, is seeking a highly capable Tier 3 Tactical Operations Analyst to join their growing Investigations & Incidents function.This is an opportunity to play a key role in strengthening the operational backbone of a high-impact customer success environment. If you’re someone who thrives at the intersection of operations, analysis, and project delivery, this could be the perfect fit. The RoleAs a Tier 3 Tactical Operations Analyst, you will help ensure incidents, investigations, and break-fix work are managed with exceptional accuracy, discipline, and clear prioritisation. Rather than working through a standard queue, you’ll be responsible for maintaining a structured and consistent operational approach, identifying gaps, improving processes, and ensuring clarity across workflows.You'll collaborate closely with cross-functional partners to uncover root causes, spot trends, influence prioritisation, and help drive improvements that enhance both product quality and operational performance.This is an ideal role for someone who is analytical, proactive, and confident leading smaller workstreams that directly contribute to smoother customer and employee experiences. Key ResponsibilitiesEnsure timely and consistent handling of incidents, investigations, and related case work.Triage and progress cases in line with expectations, flagging gaps in speed, quality, or process.Coordinate incident workflows and ensure investigations are accurately assessed and assigned.Conduct root cause analysis and identify trends across recurring issues and incidents.Provide analytical insights that support prioritisation and drive product or engineering improvements.Contribute to initiatives that reduce triage and resolution times.Own and deliver small tactical projects with clear, measurable outcomes.Identify opportunities to streamline workflows, tools, and operational handoffs.Produce lightweight reporting and dashboards to highlight risks, trends, and opportunities.Maintain strong cross-team communication, sharing updates and blockers proactively.Support continuous improvement activity and assist in testing new approaches. Skills & ExperienceBackground in incident management, investigations, operations, or an analytical role within a technology or service-driven environment.Experience managing small to medium projects from planning through execution.Strong analytical capability, ideally with hands-on experience in Tableau and Google Workspace.Comfortable using tools such as Slack, Salesforce, Jira, or similar.Ability to identify data patterns and turn insights into actionable recommendations.Confident communicator, able to work with both technical and non-technical stakeholders.Comfortable working independently and taking ownership of outcomes.ITIL Foundation certification is preferred. xwwtmva Experience with finance products is highly advantageous. Contract DetailsDay Rate: £290/day (Inside IR35)Contract Length: 12 monthsLocation: London (Hybrid – 3 days onsite, 2 days remote)If you’re an analytical, detail-driven problem solver who thrives in a fast-moving operational environment, we’d love to hear from you.
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Tier 3 Tactical Operations Analyst
1 week ago
Greater London, United Kingdom RedCat Digital Full timeJob Description Tier 3 Tactical Operations Analyst £290 / day (Inside IR35) 12-Month Contract | Hybrid – London Our client is a leading global technology organisation supporting with users across EMEA, is seeking a highly capable Tier 3 Tactical Operations Analyst to join their growing Investigations & Incidents function. This is an opportunity to play a...
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Tier 3 Tactical Operations Analyst
1 week ago
London, United Kingdom RedCat Digital Full timeTier 3 Tactical Operations Analyst £290/day (Inside IR35) 12-Month Contract | Hybrid – LondonOur client is a leading global technology organisation supporting with users across EMEA, is seeking a highly capable Tier 3 Tactical Operations Analyst to join their growing Investigations & Incidents function.This is an opportunity to play a key role in...
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Tier 3 Tactical Operations Analyst
2 weeks ago
London Area, United Kingdom RedCat Digital Full timeTier 3 Tactical Operations Analyst £290/day (Inside IR35) 12-Month Contract | Hybrid – London Our client is a leading global technology organisation supporting with users across EMEA, is seeking a highly capable Tier 3 Tactical Operations Analyst to join their growing Investigations & Incidents function. This is an opportunity to play a key role in...
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Tier 3 Tactical Operations Analyst
1 week ago
London, United Kingdom RedCat Digital Full timeJob DescriptionTier 3 Tactical Operations Analyst £290/day (Inside IR35) 12-Month Contract | Hybrid – LondonOur client is a leading global technology organisation supporting with users across EMEA, is seeking a highly capable Tier 3 Tactical Operations Analyst to join their growing Investigations & Incidents function.This is an opportunity to play a key...
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Greater London, United Kingdom RedCat Digital Full timeA leading global technology organisation is seeking a Tier 3 Tactical Operations Analyst to ensure effective management of incidents and investigations. This hybrid role in London emphasizes operational excellence, process improvement, and collaboration with cross-functional teams. The ideal candidate will thrive in a dynamic environment and possess strong...
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Security Operations Analyst
1 week ago
London, United Kingdom eFinancial Careers Full time**Security Operations Analyst required.**My client, a leading financial markets business, is looking for a Security Operations Analyst to be responsible for leading and dealing efficiently with cyber incidents across the business. This rolewill be based in the City, offering a salary of £55,000 - £80,000 (depending on experience), a discretionary bonus as...
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Support & Tactical Operations Analyst
20 hours ago
London, United Kingdom RedCat Digital Full timeSupport & Tactical Operations AnalystContract | Inside IR35 | £300/day | Hybrid (2–3 days London office required)About the RoleWe are looking for a highly organised and analytical Support & Tactical Operations Analyst to join a global tech businesses Operations team. This role is perfect for someone who enjoys solving complex customer issues, analysing...
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London, United Kingdom Tier Mobility GmbH Full time**THIS IS US** TIER Mobility is Europe's leading shared micro-mobility provider, with a mission to Change Mobility for Good. By providing people e-scooters, e-bikes, e-mopeds and other sustainable modes of transport, TIER helps cities to reduce their dependence on cars and move towards a zero-emission future. Founded in 2018, TIER employs more than 1,000...
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User Research Working Student
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London, United Kingdom Tier Mobility GmbH Full time**THIS IS US** TIER Mobility is Europe's leading shared micro-mobility provider, with a mission to Change Mobility for Good. By providing people e-scooters, e-bikes, e-mopeds and other sustainable modes of transport, TIER helps cities to reduce their dependence on cars and move towards a zero-emission future. Founded in 2018, TIER employs more than 1,000...
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Operational Data Analyst
6 days ago
London, United Kingdom i3 Resourcing Limited Full time**Operational Data Analyst** **£40,000 - £45,000 plus excellent benefits and bonus** **Permanent, City of London** **TOP TIER insurance company** IDEAL position for a SECOND JOBBER / Data Analyst looking to get into the insurance industry or someone generally wanting to progress their career up the ladder! VERY progressive company **_Operational Data...
