Support & Tactical Operations Analyst
18 hours ago
Support & Tactical Operations AnalystContract | Inside IR35 | £300/day | Hybrid (2–3 days London office required)About the RoleWe are looking for a highly organised and analytical Support & Tactical Operations Analyst to join a global tech businesses Operations team. This role is perfect for someone who enjoys solving complex customer issues, analysing operational patterns, and working across Support, Product, and Engineering teams to drive improvements.You will be responsible for triaging and investigating customer-impacting issues, identifying root causes, and coordinating with internal teams to ensure issues are resolved quickly and efficiently. Alongside case investigation, you will support the team with insights, workflow optimisation, small tactical projects, and continuous improvement initiatives to enhance overall customer experience.This is a critical operational role, requiring strong communication skills, a calm approach under pressure, and the ability to work in a fast-paced, global environment.Key ResponsibilitiesOperational Case & Incident ManagementTriage, investigate and analyse ongoing customer issues across multiple support channels.Identify emerging trends, recurring pain points and potential product defects.Collaborate with Support, Product and Engineering to ensure timely and accurate resolution.Provide clear documentation and updates throughout the investigation lifecycle.Insights & Operational AnalysisAnalyse case patterns to uncover opportunities for operational improvements.Present insights, recommendations and summaries for partner teams and leadership.Build lightweight dashboards, reports and updates to track performance and trends.Workflow & Process OptimisationAssist in maintaining and improving operational workflows across Support and Operations.Make updates to internal documentation, runbooks, and process guides.Partner with cross-functional stakeholders to streamline customer journeys.Tactical Projects & Continuous ImprovementSupport small-scale tactical projects to enhance customer experience and operational efficiency.Contribute to scaling processes, improving consistency, and enhancing global support delivery.Act as a coordination point between global teams to ensure alignment and execution.What We’re Looking ForExperience in customer support operations, technical support, incident management, or a related operational role.Strong analytical skills with the ability to break down complex issues and identify patterns.Excellent communication and stakeholder management skills.Comfortable working under pressure and handling multiple concurrent investigations.Ability to collaborate closely with Support, Product and Engineering teams.Strong organisational and documentation skills.A proactive, curious mindset with willingness to learn and work across multiple operational workflows.Nice to HaveExperience in a SaaS or technology-scale environment.Exposure to operational tooling, dashboards, metrics or workflow automation.Familiarity with ticketing systems (e.g., Zendesk, ServiceNow, Jira).Prior experience running small operational projects or process improvements.Why This Role?You’ll be part of a global operations group that works across the company to enhance customer experience, improve service delivery, and drive collaboration between Support, Product, Engineering, and other core teams. It’s an excellent opportunity for someone with a strong operational background looking to broaden their skills and make a visible impact in a world-class tech organisation.
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Tier 3 Tactical Operations Analyst
1 week ago
Greater London, United Kingdom RedCat Digital Full timeJob Description Tier 3 Tactical Operations Analyst £290 / day (Inside IR35) 12-Month Contract | Hybrid – London Our client is a leading global technology organisation supporting with users across EMEA, is seeking a highly capable Tier 3 Tactical Operations Analyst to join their growing Investigations & Incidents function. This is an opportunity to play a...
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Tier 3 Tactical Operations Analyst
1 week ago
London, United Kingdom REDCAT DIGITAL Full timeTier 3 Tactical Operations Analyst £290/day (Inside IR35) 12-Month Contract | Hybrid – LondonScroll down to find the complete details of the job offer, including experience required and associated duties and tasks.Our client is a leading global technology organisation supporting with users across EMEA, is seeking a highly capable Tier 3 Tactical...
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Tier 3 Tactical Operations Analyst
1 week ago
London, United Kingdom RedCat Digital Full timeJob DescriptionTier 3 Tactical Operations Analyst £290/day (Inside IR35) 12-Month Contract | Hybrid – LondonOur client is a leading global technology organisation supporting with users across EMEA, is seeking a highly capable Tier 3 Tactical Operations Analyst to join their growing Investigations & Incidents function.This is an opportunity to play a key...
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Tier 3 Tactical Operations Analyst
1 week ago
London, United Kingdom RedCat Digital Full timeTier 3 Tactical Operations Analyst £290/day (Inside IR35) 12-Month Contract | Hybrid – LondonOur client is a leading global technology organisation supporting with users across EMEA, is seeking a highly capable Tier 3 Tactical Operations Analyst to join their growing Investigations & Incidents function.This is an opportunity to play a key role in...
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Tier 3 Tactical Operations Analyst
2 weeks ago
London Area, United Kingdom RedCat Digital Full timeTier 3 Tactical Operations Analyst £290/day (Inside IR35) 12-Month Contract | Hybrid – London Our client is a leading global technology organisation supporting with users across EMEA, is seeking a highly capable Tier 3 Tactical Operations Analyst to join their growing Investigations & Incidents function. This is an opportunity to play a key role in...
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Greater London, United Kingdom RedCat Digital Full timeA leading global technology organisation is seeking a Tier 3 Tactical Operations Analyst to ensure effective management of incidents and investigations. This hybrid role in London emphasizes operational excellence, process improvement, and collaboration with cross-functional teams. The ideal candidate will thrive in a dynamic environment and possess strong...
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Product Support Specialist
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Product Support Specialist
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London, United Kingdom Culture Amp Full time**Join us on our mission to make a better world of work.**Culture Amp is the world's most trusted Employee Experience platform. Our mission is to create a better world of work for 100 million people by helping companies put their people and culture first. We do this by bringing together pioneering people science and powerful technology. Over 3000 companies...
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Product Support Specialist
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London, United Kingdom Culture Amp Full time**Join us on our mission to make a better world of work.**Culture Amp is the world’s most trusted Employee Experience platform. Our mission is to create a better world of work for 100 million people by helping companies put their people and culture first. We do this by bringing together pioneering people science and powerful technology. Over 3000...
