Receptionist / Administration Assistant

2 days ago

East Midlands, United Kingdom Barnardo's Full time

Administration Assistant – Generic Grade: F (A3) Job Purpose To provide administrative support to the Office and/or Service(s) and be the first point of contact for the Office and/or Service(s). Key Responsibilities Reception To provide or assist in providing telephone and reception arrangements which are welcoming to children, young people, families and visitors. This involves applying sensitive listening skills and providing a calm influence, particularly when users are agitated, possibly angry and confused – and will require accurate feedback of any remarks or actions to appropriate staff where the post holder has cause for concern. Process incoming and outgoing mail and deal with deliveries. Maintain reception and waiting areas in a clean, tidy and welcoming condition. Maintain a diary of events, meetings and the locations of staff as required. Administration To develop and maintain records, both electronically and manually. To update attendance records via an electronic or paper system. To update and maintain records of family attendance and outcomes. To produce statistical reports as required including generating reports from the electronic registration system. Assist with documentation for any inspections. Update essential policies and guidance documentation. Prepare documentation and presentation information as required. Finance Ensure payments are made as appropriate and deal with any queries arising if required. May be responsible for administering and reconciling petty cash floats as required. General Administration Arrange meetings and take minutes when required including the circulation of minutes and associated papers. Arrange appointments as required. Provide cover as required. To provide general administrative support as required, including opening and closing the building. Provide administrative support as required. Any other duties commensurate with the grading and as required by either the Office Manager/Service Manager or Senior Administrator. This Job Description and Person Specification reflect the duties of the post as they exist at this time and may be subject to change based on the needs of the Department Programme. The post-holder may be required to undertake other duties commensurate with the salary and competence requirements of this post from time to time as required. #J-18808-Ljbffr

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