New Business Executive

OverviewA career at Lyons Bowe is more than a job, it is a place to grow, thrive, and be part of something different.The New Enquiries Executive will report into the New Business Executive Team Leader and the New Instructions Team Manager, whilst being supported by the Business Development Team. The New Instructions and New Business Team are a pivotal part of the business and provide exceptional service to our clients.Responsibilities and DutiesBusiness DevelopmentProviding quotes for our legal services as requested by our clients, Estate Agents, or other 3 rd parties.Sourcing new sales opportunities through inbound lead follow up calls and emails.Managing your own diary and workload to ensure successful and prompt conversion of leads and quotes.Working with the New Instructions and Business Development teams to achieve the overall company target of instructions and quotes per month.Monitor accurately and report to the Business Development Team, reasons for declined instructions.Following up all quotes within company agreed timeframe.Ensuring that our CRM is updated with all sales activity on a daily basis.Proactively utilising our CRM systems to sell all elements of the business.Communication & Client CareEffectively communicating with clients via telephone, email and face-to-face.Provide exceptional service to our clients through regular communication.Deal with any client care issues as soon as they are identified, taking ownership of the matter, and responding in a timely manner.Maintaining strong business relationships with internal & external stakeholders.Building long term relationships with our agents and clients.Use of ITComplete all mandatory etraining as instructed.Use the relevant systems on a daily basis to ensure the accuracy and effectiveness of your work.Attend full training and be confident in the use of:CommunicatorEmailSOS ConnectPerfect portalPost RoomReport any issues with IT to the Operations team.Team WorkingWorking with your colleagues to ensure that everyone is supported.Planning your own holiday and time off effectively.Attending all daily meetings with your Legal Team and Exchange & Completions Team.General ResponsibilitiesTo act with integrity and honesty, and in line with the Solicitor Regulations Authority (SRA) code of conduct.Ensure that all administration, records and files are stored and processed in line with the Data Protection Act 2018 and the General Data Protection Regulations 2018.Undertake any other duties as may be reasonably required.Liaising with the Accounts Department regarding payment and financial mattersEnsure work issues or problems are reported immediately to the management team.Personal QualitiesOwnershipSelf-motivated and able to organise your own work with minimum supervision.Can manage your own time effectively and have a flexible approach to work.Understand when you need to seek help and guidance from others before acting.Demonstrates persistence and commitment to completing tasks and objectives.Delivers work output to the required standard.Pays attention to detail and quality of work.CommunityAble to build and maintain effective relationships with stakeholders both internally and externally.Operates effectively as part of a team and always put the needs of the team before yourself.Always willing to help and support your work colleagues to ensure business success.Able to express yourself both orally and in writing in a clear and concise manner to clients and colleagues alike.Demonstrate sound judgements and good decision making when dealing with any issues or problems.Identify any potential problems and work with your team to develop solutions to take the correct course of action.Thinking outside the box looking for new solutions to existing problems.Willing to contribute ideas and suggestions to seek improvements to process.Demonstrate a commitment to improving working practices and supports company plans and policies.2 years\' previous experience in a similar, inbound sales focused role.Be able to work in a high-pressured environment and work to deadlines.Strong IT skills including the use of case management software.Have strong time management, organisation and prioritisation skills.Proven track record in providing exceptional client care.Can demonstrate excellent sales skills over the phone, via email and face to face.Be proactive in your approach to sales.Previous experience working within an Estate Agents or Solicitors.Previous experience working within a multi departmental business, cross selling a variety of services.Training & Enhanced Learning OpportunitiesWe offer a variety of external and internal training and, once you have completed your probationary period, you will have a discussion with your Lind Manager and our Head of HR about what opportunities you may be interested in.We have fully detailed and in-depth internal training programmes for all departments, and these cover a variety of topics such as:At Lyons Bowe, we do not just give legal advice, we guide you through life’s biggest moments with clarity, care, and confidence. Whether you are buying a home, making a will, or navigating a separation, we make the process simple, structured, and built entirely around you.Lyons Bowe is a trading name of Lyons Bowe Limited, a limited company registered in England & Wales (registered number OC11526226) which is authorised and regulated by the Solicitors Regulation Authority No. 652616. A list of Directors is available at our registered office 54 High Street, Shepton Mallet, Somerset, BA4 5ASStraight forward approach to Will writing with good advice and suggestions where appropriate #J-18808-Ljbffr