New Enquiries Executive

2 weeks ago

Shepton Mallet, Somerset, United Kingdom Lyons Bowe Solicitors Full time £30,000 - £60,000 per year

Join Lyons Bowe, a modern law firm that is changing how clients experience legal services.

We are looking for a confident, proactive
New Enquiries Executive
to join our Business Development team. You will be the first point of contact for potential clients, turning enquiries into instructions through brilliant service, strong communication, and a genuine understanding of what clients need.

If you are motivated by targets, great at building relationships, and thrive in a busy, fast-paced environment, this is a brilliant opportunity to grow your career within a supportive, ambitious team.

What you will be doing

  • Responding to new client enquiries, providing accurate quotes and converting them into instructions
  • Following up on leads via phone and email, ensuring no opportunity is missed
  • Managing your own diary and workload to keep things moving quickly and efficiently
  • Tracking reasons for declined instructions and feeding insights back to the Business Development team
  • Keeping our CRM up to date with all activity and proactively using it to identify opportunities
  • Building strong relationships with clients, estate agents, and internal teams
  • Taking ownership of client care issues, resolving them quickly and professionally
  • Supporting colleagues across the New Instructions and Business Development teams to hit shared goals

What we are looking for

  • At least
    2 years of experience
    in an inbound, sales-focused role (legal or property experience ideal but not essential)
  • Confident communicator, both over the phone and via email
  • Strong IT skills with experience using CRM or case management systems
  • Organised, self-motivated, and great at prioritising when things get busy
  • Proven ability to deliver excellent client service while meeting targets

It would be a bonus if you have

  • Experience in a law firm, estate agency, or another professional services business
  • Exposure to cross-selling or multi-departmental environments

What you will get in return

At Lyons Bowe, people come first. You will join a business that genuinely invests in its team, with clear development paths and a culture built on support, flexibility, and growth.

  • 25 days holiday plus bank holidays
  • An extra "Lyons Bowe Bank Holiday"
  • Your birthday off every year
  • Parking or parking permit provided
  • Discounted legal services
  • Free eye tests and flu jabs
  • Access to free mental health support
  • Flexible working where possible
  • Family-friendly policies and a healthy work-life balance


Performance Bonus:
£100 for every 10 conversions over 100 each month

Training and development

Once you are settled in, you will have access to in-depth training on everything from compliance and client care to time management and sales development. We will also support you with external training opportunities to help you build the career you want.

Sound like you?

If you are driven, people-focused, and ready to make a real impact in a growing legal business, we would love to hear from you.

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