Communications Assistant

The Communications Assistant is a pivotal role within the CLCH centralCommunications Team, providingresponsivecommunications advice andassistanceand improving engagement across digital platforms.Motivated and ambitious, you will beseekingto further developyourcareer as a communications professional. Excellent writing skills and a high degree of technical skill will be needed in the role, which will involve drafting communications materials, managing content on a range of communications channels, and supporting the team on a range of projects,campaigns,and events.Taking a proactive,organised,and innovative approach to your work, you will make a real impacttostaff experience and engagement andhelp to transformthe Trust'sexternal profile.Main duties of the jobAct as the first point of contact for enquiries coming into the Communications Team via the communications inbox, respondingor triaging within the team asappropriate. Develop andmaintain excellent contacts and trusted relationships with a range of internal and external stakeholders. Manage the communications planning grid for key internal and external activities, liaising with Communications Team members to ensure it is up to date andaccurate. Act as the named communicationsleadforselect clinical and/or corporate services, developing an in depth understandingofthe services and priorities and providing responsive advice andassistance. Manage the Trust's corporate social media channels; create and schedule content and regularlymonitorperformance to improve engagement. Develop and issue corporate email communications to staff, including regular newsletters and ad-hoc alerts. Prepare a range of regular written and digital communications for publication on the staff intranet and external website, including news items,blogsand videos. Develop content and materials written in engaging, plain English language fordifferentaudiences and corporate communications channels. Provide regular reports on the performance of digital communications channels,identifying trends and making recommendations for improvement. Provide high quality administrative and business support to the Communications Team.About usJust as we care about our patients' well-being, we care about yoursWe can offer you:A comprehensive induction into the community service followed by a local induction to introduce you to the roleCar lease scheme(only available for Band 5 and up)Flexible working optionsTraining, support and development in your careerTo have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefitsJob responsibilities**Please see attached Job Description and Person Specification for full roles and responsibilities.**Person SpecificationEducation/QualificationsGCSE English Language or equivalentDegree or equivalent qualification in marketing, communications, journalism or public relations, or equivalent experience.Demonstrable experience within a dedicated communications team/agency or of working in the mediaExperience of working in the NHS or public sectorEvidence of continued professional developmentExperienceExperience of using content management systems and writing for the webExperience of using social media channels for an organisation/ companyUse of social media scheduling systems/platformsKnowledge of social media, website and email marketing analyticsGood understanding of evaluating and measuring performance and improving engagement across digital channelsExperience of working with design and print agenciesExperience of arranging or supporting events or conferencesExperience of delivering or supporting campaignsSkills and KnowledgeExcellent written and verbal skillsExcellent editing and proofreading skillsHigh level of attention to detailAbility to write in plain English and an engaging style for a range of audiences and corporate communications channelsUse of design software/tools to create communications materials and assetsAbility to create content for digital channels, including graphics and videoAbility to understand and follow brand guidelines (e.g. colour schemes, logos)Ability to turn complex information into easily understood messagesHigh level of interpersonal skillsAbility to deliver on tight deadlinesAbility to establish positive relationshipsAbility to work as part of a team and autonomouslyExcellent time management and organisation skills, with the ability to multi-task, manage a varied workload and prioritiseAbility to produce high quality work to short deadlinesSelf motivated, flexible and takes initiativeUse of creative and innovative approaches to problem solving.Ability to deal sensitively with confidential information.Willingness to travel and work in an agile way from multiple Trust sites to fulfil the requirements to the post, including occasional working of unsocial hoursExcellent knowledge of the full range of Microsoft Office applications (Outlook, Word, PowerPoint, Excel, Publisher)Advanced keyboard skillsUse of video editing software/toolsUse of email marketing software/platformsKnowledge and understanding of the media (print, broadcast, online)Knowledge of key issues currently facing the NHSDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.£37,259 to £45,356 a yearPer Annum, inclusive of HCAS #J-18808-Ljbffr