SMB Account Manager

2 days ago

City Of London, United Kingdom Square Full time

SMB Account Manager Join the Square Account Management team and help our merchants grow their business The Account Management team helps merchants get the most out of Square through product education, business advice, and introducing new features. We are hiring an SMB Account Manager who is passionate about helping business owners succeed. You will be responsible for nurturing relationships and finding creative ways to make Square products work for a complex array of customers. You will identify ways to expand collaboration with customers and act as an internal advocate for decision makers in your book of business. You will report to the SMB Account Manager Lead and this role is London based. You Will Be responsible for growing and retaining a multi-million dollar GPV customer base Understand customer needs to help achieve their business goals through Square Cross sell and upsell products and features by discovering customer leads Effectively and strategically address customer concerns and issues Help grow our managed accounts program Work with our Sales, Support, and Product teams to ensure customers have the best possible experience across all aspects of Square Support account management peers by taking on a product specialization, becoming an expert on a product or process, and delivering feedback to PMs You Have 2-3 years experience in Sales/Account Management or a related field Experience discovering and closing sales opportunities and building client relationships Experience successfully managing a pipeline to achieve revenue targets Strong interest in business operations and strategy Excellent organizational, analytical, written, and verbal communication skills Passion and knowledge about how new technologies can help better serve small and medium size businesses Entrepreneurial spirit Experience with Salesforce is a plus A BA/BS or relevant experience Equal Opportunity Employer We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. Requests for accommodations are treated confidentially. Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us at privacy@block.xyz with hiring practice or data usage questions. #J-18808-Ljbffr

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