SMB Account Executive

Get AI‑powered advice on this job and more exclusive features. Overview SMB Account Executive at ROLLER – Join to apply for this role at a global SaaS company revolutionizing leisure and attractions with ticketing, point‑of‑sale, self‑serve kiosks, memberships, and digital waiver processes. About ROLLER ROLLER is not your average SaaS company. With a global presence in over 30 countries, we bring excitement to the leisure and attractions industry by helping businesses operate smoothly and create fun, memorable experiences. Our team of 300+ passionate professionals spans the world, and we’re building something remarkable together. About the Role As an SMB Account Executive, you will play a critical role in growing our market share by acquiring and expanding relationships with small and mid‑size businesses in the leisure and attractions industry. You will partner with a BDR to generate pipeline, qualify leads, and drive the full sales cycle from discovery to close. Responsibilities Generate and qualify lead pipeline – inbound and outbound, collaborating with the BDR partner to build net‑new opportunities. Conduct high‑impact discovery calls to understand customer pain points, goals, and decision‑making processes. Build trusted relationships with SMB customers, positioning ROLLER as a strategic partner. Educate customers on the benefits of ROLLER’s solutions and tailor presentations & demonstrations to each prospect’s needs. Own the entire sales cycle, from initial engagement to pricing negotiations and closing deals. Handle objections and navigate customer concerns with a problem‑solving mindset. Meet and exceed monthly, quarterly, and annual sales quotas. Identify upsell and expansion opportunities to increase customer lifetime value. Maintain accurate sales forecast and pipeline using CRM tools (HubSpot, Salesforce). Partner with Marketing and BDR teams to refine outreach strategies and improve lead quality. Work closely with Customer Success and Implementation teams to ensure smooth onboarding and long‑term success. Provide customer feedback to Product and Leadership teams to enhance ROLLER’s offerings. Continuously develop sales skills and industry knowledge to refine your approach. Key Skills & Competencies Consultative Selling & Negotiation – understand customer needs, present compelling solutions, and close deals effectively. Pipeline Management & Prospecting – generate leads, qualify opportunities, and manage a high‑volume sales pipeline. Customer‑Centric Problem‑Solving – listen, identify challenges, and position ROLLER as the best‑fit solution. Strong Communication & Influence – engage and persuade stakeholders at all levels. Data‑Driven Decision Making – use metrics and insights to guide prospecting efforts and optimize performance. Time Management & Prioritization – juggle multiple deals simultaneously. Adaptability & Resilience – thrive in a fast‑paced, dynamic environment. What You Bring Proven B2B sales experience, preferably in SaaS, hospitality, or venue management industries. Based in London and open to a hybrid environment (our office is in Shoreditch). Strong track record of hitting and exceeding quota in a sales‑driven environment. Consultative sales experience, tailoring solutions based on customer needs. Experience managing the full sales cycle from prospecting to closing. Experience with CRM tools (Salesforce, HubSpot) and other sales engagement platforms. Technologically savvy and comfortable learning new software. A self‑motivated, competitive, and goal‑oriented mindset. Bonus Points 2+ years of SaaS sales experience, especially in SMB or mid‑market segments. Experience selling software to leisure, attractions, or hospitality businesses. Familiarity with outbound prospecting and cold outreach strategies. Proven success in exceeding quotas and being a top performer. Perks Attractive compensation package. Work on a category‑leading product that customers love in a fun, high‑growth industry. 20 days of paid time off (PTO), 10 sick days, and local paid bank holidays. 4 ROLLER Recharge days per year – take a day off to celebrate wins. 16 weeks paid parental leave for primary carers and 4 weeks paid parental leave for secondary carers. Employee‑only private medical and dental insurance. Company pension with The People’s Pension. Group life insurance from day one. Employee Assistance Programme – access to 24/7 GP and mental health support, physiotherapy, wellbeing resources, etc. Engage in our ‘Vibe Tribe’ – team‑led initiatives, events, fundraising, and cause‑related campaigns. Team member Assistance Program for coaching, education modules, webinars, and more. Highly flexible work environment with an All Access pass to WeWork, depending on location. Individual learning and development budget and genuine career growth opportunities. Interview Process Initial call with Talent Acquisition Manager – discuss experience, salary expectations, and any questions. Interview with Hiring Manager – learn more about the role & ROLLER and discuss your experience in detail. ROI Exercise – demonstrate ability to develop a quantitative Return on Investment presentation for a prospective customer. Loop Interviews – meet wider ROLLER team for a vibe check. Role‑Play Presentation – conduct a discovery call and presentation for a prospect. Offer – upon successful completion, reference checks and offer to join. Successful applicants will be required to complete a background check (including criminal history) prior to commencement of employment. #J-18808-Ljbffr