Account Manager

Job DescriptionAbout UsHiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4000 midsize and multinational companies.Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively.Come and be you with us Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us. As an Account Manager at HiBob, you’ll play a pivotal role in expanding our footprint within client organizations by strategically positioning the value of our suite of products. About the RoleWe’re looking for a motivated and commercially minded Account Managerto join our SMB Customer Growth function at HiBob. In this role, you will manage and grow a regional portfolio of SMB customers, focusing on driving adoption, identifying expansion opportunities, and ensuring customers continue to gain measurable value from the HiBob platform.You’ll collaborate closely with Customer Success Managers (CSMs) and Renewal Managers to support retention objectives, while taking the lead on identifying and progressing upsell and cross-sell opportunities. This role suits someone who enjoys building strong relationships, working with data to drive decisions, and managing a high-volume book in a structured, scalable way.Job RequirementsRequirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us.1–3+ years of experience in SaaS New Business, Account Management, or Customer Growth, ideally within the SMB segmentExperience managing a customer portfolio and driving commercial outcomes in a structured, autonomous wayStrong commercial mindset with a track record of achieving upsell or New Business targetsFamiliarity with value-based or consultative selling methodologies (MEDDPICC experience beneficial but not required)Proficiency with CRM systems (Salesforce) and modern sales tools (e.g., Gong Engage, Sales Navigator)Highly organised with strong pipeline discipline and the ability to manage volume effectivelyExcellent communication and stakeholder-management skills.Experience in HR tech is a bonusSelf-motivated, proactive, and comfortable thriving in a fast-paced, high-growth environment.**Note: We will only consider candidates located in the London Area who are willing to work in our London office at least 2 days a week. We love collaborating and connecting with our team members in-person, and we hope you will too**Job ResponsibilitiesAccount Ownership & Growth: Manage an assigned portfolio of SMB customers, acting as a trusted commercial partnerIdentify customer challenges, align HiBob solutions to their goals, and uncover expansion opportunitiesBuild and execute a territory plan to drive consistent portfolio growth and customer valueRevenue Expansion:Proactively identify and manage upsell opportunities across your bookRecommend additional modules and capabilities that support customers’ evolving business needsPosition HiBob as a long-term partner, demonstrating clear ROI and continuous product valueScaled, Data-Driven ExecutionUse AI-driven tools to prioritise outreach and automate engagement at scale (e.g., Gong Engage, LinkedIn Sales Navigator, ChatGPT)Maintain a structured sales process including pipeline management, forecasting, and deal progressionApply strong organisational discipline, including time blocking and structured follow-up processesPartner closely with CSMs and Renewal Managers to prepare for renewal cyclesSupport value positioning, risk mitigation, and customer readiness throughout the renewal processProvide account insights that help inform renewal strategy, uplift discussions, and retention planningCross-Functional CollaborationWork with Legal, Finance, Product, Marketing, and CSMs to support customer needs and commercial motionsRepresent SMB customer feedback internally, advocating for improvements and product enhancementsData-Driven Decision MakingUse Salesforce and AI-powered insights to prioritise your focus, inform outreach, and forecast effectivelyMonitor usage trends, product adoption, and customer sentiment to adjust strategy and drive improved outcomesJob BenefitsJoin our village HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:Company share options plan - every employee can eventually become a shareHolderCash allowance for health insuranceAnnual vision allowanceAnnual Headspace subscription and wellness benefitsTravel support (cycle scheme and season ticket loans)Hybrid working from day 1Work from home allowance - to get your home office set upTemporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter2 Social Impact days per year for volunteeringAwesome employee referral program- $2,500 for each successful referral with an additional ambassador programmePension scheme auto-enrolment from day 1Fun company and team social events (locally and virtually with our global teams)We love birthdays - take the day off and receive a special giftIf this sounds like something you’ve been looking for, we’d love to have you. Come on, join our village***Learn about  HiBob's hybrid working model ***BELONGING AT HIBOBOur success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we’re committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).Please contact us if you’d like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. We want you to bring the best of you. You can email hiring@hibob.io or speak to the recruiter when they arrange a call with you.We will ask you to share some voluntary personal information as you apply. We want to have an opportunity to consider a diverse pool of qualified candidates. This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. Please take a few moments to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.