Account Manager

Position Summary We are hiring a commercially driven and technically confident Senior Account Manager to own a portfolio of 25 to 30 high value clients spending $3,000 or more each month. You'll own $1M+ in annual revenue while unlocking organic growth within our most strategic accounts. You’ll be directly responsible for accelerating company growth while building the playbook for scaling from 30 to 300 strategic accounts. Your success directly impacts our ability to maintain market leadership in email delivery services.

Key Responsibilities Client Relationship Management
Manage portfolio of ~29 high-value accounts ($3,000+ monthly spend)
Conduct bi-weekly check-ins and quarterly business reviews
Build relationships with both technical and business stakeholders
Technical & Strategic Support
Analyze email performance data (delivery rates, bounce rates, engagement metrics)
Provide guidance on email best practices and compliance (CAN-SPAM, GDPR)
Identify technical upselling opportunities (volume upgrades, additional services)
Account Growth & Revenue Retention Excellence
Target 20%+ net revenue expansion across portfolio annually
Map account potential and create growth plans for each client
Execute strategic upsells: dedicated infrastructure, increased volumes, additional accounts
Explore the potential to convert month-to-month accounts to annual contracts with prepayment incentives
Commercial Ownership
Partner with leadership on pricing strategy for growing accounts
3-5 years account management experience, preferably in SaaS/technical services
~Proven track record managing technical accounts worth $35,000+ annually
~ Understanding of email compliance and anti-spam regulations
Front (email management platform) - will train if needed
CRM experience (specific platform training provided)
Excel/Google Sheets for data analysis
Self-motivated and comfortable working remotely
Experience with email service providers (Google, Microsoft etc.)
Understanding of email warming and reputation management
Experience in hosting or infrastructure services
Performance Metrics
Net revenue retention (target: 110%+)
Foundation
Complete technical training on email delivery ecosystem and our service stack - hands on training with operations team
Shadow founders on 10+ client calls to understand account dynamics
Take ownership of 5-7 accounts with founder supervision
Document current client management processes and identify improvements
Assume full ownership of complete portfolio (~29 accounts)
Conduct initial outreach to all accounts, including taking a call with all that want one, establishing your presence
Complete first round of account health assessments
Identify and present 5+ immediate expansion opportunities
Run first set of Quarterly Business Reviews independently
Present 90-day strategic plan for account growth and retention improvements
Growth Opportunities As our client base expands, this role offers clear advancement paths for the right person:
Lead Account Manager overseeing team of AMs
Director of Customer Success
Sales team leadership opportunities
Opportunity to build and establish account management framework and processes
Direct involvement in hiring and training new team members
Compensation & Benefits Base Salary : $75,000 - $95,000
Fully remote position - work from anywhere
Quarterly business reviews may require occasional early morning or evening calls
Remote Work Expectations :
Professional home office setup with reliable internet (50+ Mbps)
Weekly 1:1 video calls with leadership
Monthly virtual team meetings (camera on)
Ability to travel 1-2 times per year for team gatherings (expenses covered)