Complaints Handler
2 weeks ago
Location: Tunbridge Wells or Manchester (Hybrid working) Why join us? We are a leading specialist in the UK motor insurance market, known for creating targeted products through deep market knowledge and a strong underwriting strategy. Our experienced underwriting team is friendly, accessible, and empowered to make decisions. We pride ourselves on excellent working relationships with professional UK insurance intermediaries and have a strong presence on Aggregator sites such as (url removed), Go Compare, and Compare the Market. What you ll be doing Take ownership of individual complaints, resolving them in line with agreed standards and FCA regulations Manage your own caseload, ensuring all complaints are handled within required deadlines and regulatory guidelines from receipt to conclusion, consistently meeting productivity and quality audit targets Contact customers by phone to fully understand their complaint and work towards a fair and timely resolution, including follow-up discussions on outcomes Maintain accurate and thorough complaint records to support effective case management and reporting Assess customers individual needs and circumstances to provide tailored resolutions Liaise with internal and external parties to gather relevant information for complaint investigations Provide professional, empathetic, and clear communication with customers to promote a positive experience and ensure satisfaction Identify trends and provide feedback to support continuous improvement of customer service processes Assist with Treating Customers Fairly (TCF) feedback and suggest improvements Stay updated on regulatory and legislative changes, with a focus on Financial Ombudsman Service (FOS) decisions and organisational policies Apply TCF principles consistently and report any potential risks to your line manager Maintain a positive, empathetic, and professional attitude at all times What you ll need to succeed Proven customer service experience, supported by solid knowledge of FCA and FOS regulatory guidelines Excellent customer service skills with a positive and proactive approach Motor insurance experience is desirable but not essential if FCA knowledge is strong Ability to resolve customer concerns using empathy, trust, and understanding Strong multitasking, prioritisation, and time management skills Commitment to regulatory compliance, including FCA, TCF, and Data Protection regulations What we offer A collaborative, fast-paced work environment 25 days annual leave plus bank holidays, with the option to purchase additional holiday Health Cash Plan A benefits scheme with discounts and cashback on shopping, restaurants, travel, and more Life Assurance at four times your annual salary Hybrid working model based in Manchester or Tunbridge Wells offices Structured learning and development pathway, including opportunities to gain recognised qualifications Employee referral scheme #J-18808-Ljbffr
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Complaints Handler
2 weeks ago
Manchester, United Kingdom GerrardWhite Full time**Complaints Handler** **Salary**: £21,000-£26,500 (depending on experience) **Hours**: Monday to Friday 9 am-5 pm **Location**: Tunbridge Wells or Manchester **_- Hybrid Working, 3 days from home, 2 days office-based_** **Overview** My client is a large and leading Insurance Group who are seeking people who have previously worked within a Complaints...
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Complaints Handler
7 days ago
Manchester, United Kingdom Page Personnel Full timeOpportunity to work for a leading Retail company - Excellent benefits **About Our Client**: Our client is a leading fashion retailer with a great reputation on the market. They are looking for Complaints Handlers to join the team, as they are going through a period of growth and are looking to expand the team. This role offers excellent career progression,...
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Escalations Complaint Handler
1 week ago
Manchester, United Kingdom CarFinance 247 Full timeHere at Car Finance 247 we are looking to recruit an experienced escalated complaints handler to join our Customer Care Team!As an Escalated Complaints Handler, you will be able to have difficult conversations confidently with our Customers, Lenders, Dealerships and internal stakeholders to obtain fair customer outcomes whilst maintaining our high standards...
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Escalations Complaint Handler
1 week ago
Manchester, United Kingdom Car Finance 247 Full time £20,000 - £40,000 per yearAbout The RoleHere at Car Finance 247 we are looking to recruit an experienced escalated complaints handler to join our Customer Care TeamAs an Escalated Complaints Handler, you will be able to have difficult conversations confidently with our Customers, Lenders, Dealerships and internal stakeholders to obtain fair customer outcomes whilst maintaining our...
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Complaints Handler
2 days ago
Manchester, United Kingdom Zuto Full time**Complaints Handler** **Salary - **£28,500 basic **Location - **Manchester **No weekend work, 9am-6pm Monday to Friday** **What we are offering you**: - £28,500 - Clear progression throughout the business - Award winning Induction training and development from our ISM accredited training programme - As a Complaints Handler, you will be given thorough...
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Complaints Handler
2 weeks ago
Manchester, United Kingdom GerrardWhite Full time**Complaints Handler** **Salary**: £21,000-£25,000 (depending on experience) **Hours**: Monday to Friday 9 am-5 pm **Location**: Manchester **_- Hybrid Working, 3 days from home, 2 days office-based_** **Overivew** **Your main duties will be to**: - Manage own caseload, ensuring all complaints are handled within required deadlines and FCA...
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Complaints Handler
5 days ago
Manchester, United Kingdom Peel Solutions Full time**We are currently recruiting for a Complaints handler in Newton Heath.** **Pay rate**:PAYE 14 per hour. **Contract duration**:Temporary ongoing **Purpose**: - To be the first port of call for all contact into the branch by the public, partners and staff. - To ensure all incoming work into the branch is quickly assessed and passed to the correct...
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Complaints Handler
1 week ago
Manchester Airport, United Kingdom ABM UK Full time**JOB TITLE: Complaints Handler** **REPORTING TO: General Manager** **LOCATION: Manchester Airport** **HOURS: 40 hours per week** **PAY RATE: COMPETITIVE** **ROLE OVERVIEW AND PURPOSE** To ensure the effective management of all feedback received in respect of the PRM operation at Manchester Airport, including the provision of a professional and...
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Complaints Handler
2 weeks ago
Manchester, United Kingdom Thinkways Software Technologies Pvt. Ltd. Full timeComplaints Handler - Motor/Home Insurance Join to apply for the Complaints Handler - Motor/Home Insurance role at Thinkways Software Technologies Pvt. Ltd. Location: Tunbridge Wells or Manchester (Hybrid working). We are seeking Complaints Handlers to join our Customer Relations Team. If you have strong Motor Claims Insurance or Complaints experience, we...
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Junior Complaints Handler
5 days ago
Manchester, United Kingdom Kandoo Car Credit Ltd Full time**Job description** - **Job Title**:_Junior Complaints Handler_ **Location**: Swinton, Salford **Salary**: £23500-£26000 DOE **Employment Type**: Full-Time, Permanent Kandoo Car Credit is one of the UK’s fastest-growing car finance brokers, delivering an exceptional customer journey with honesty and clarity. As we continue to expand, we are looking...