Customer Services Advisor

2 weeks ago

Little London, United Kingdom YMCA St Paul's Group Full time

About YMCA St Pauls Group YMCA St Pauls Group is a charity that aims to support and empower young people and communities throughout London by providing life-changing youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those at risk of homelessness. The organisation aims to create thriving places for young people and flourishing communities. With a commitment to long‑term transformation in mind, body, and spirit, YMCA St Pauls Group has served the community for over 150 years. About the Role The Customer Service Advisor role is crucial in our team, working with various departments to ensure efficient front‑of‑house operations and excellent customer service. This role is essential in managing reception duties, ensuring effective communication, and maintaining security protocols. Key responsibilities include: Welcoming: Greet all persons arriving at the building, provide essential information, and efficiently redirect inquiries. Security and Access Control: Monitor the entry and exit from the building, ensure proper access control, and manage the signing in and out of contractors and visitors. IT Systems Management: Operate all relevant IT systems used in the facility, demonstrating proficiency and reliability. Customer Service Management: Manage the telephone switchboard, ensuring prompt and courteous handling of calls. Mail and Delivery Coordination: Receive, sort, and distribute post and deliveries, maintaining an organised system. Financial Transactions and Reporting: Handle financial transactions, follow cash handling procedures and perform cashing up as needed. Emergency Services Coordination: Liaise with emergency services as necessary, ensuring timely and effective communication. Security: Manage the issuing and return of keys, contributing to the facility's overall security. Collaboration: Work closely with different departments to facilitate a smooth‑running front‑of‑house service. Car Park Management: Oversee the car park arrangements, including recording registration numbers and handling payments. Display Maintenance: Ensure reception displays are current, well‑stocked, and visually appealing. What We Offer At YMCA St Pauls Group, we prioritise improving diversity and inclusion in the workplace and our services. We value your authenticity and unique voice and encourage you to share your opinions. You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups. We support your growth journey with a comprehensive learning and development program that includes training, qualifications, and on‑the‑job experience. Benefits Free gym access across our sites. Discounts from major retailers and supermarkets. Free access to wellbeing and counselling services. The ability to work from a range of outer London work locations. Career development programmes to help you thrive. Family‑friendly policies to help you balance work‑life, including enhanced maternity pay. Life Assurance (permanent contracts only). Seniority level Entry level Employment type Part‑time Job function Other Industries Administrative and Support Services #J-18808-Ljbffr

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