Customer Service Advisor

2 weeks ago


Little Eaton, United Kingdom RedDot Full time

**Customer Service Advisor**

**Location: Pride Park, Derby**

**Customer Service Advisor in Partnership with our Client**

**Customer Service Salary: £20,200 + Bonus**

**Operational Hours: Monday to Saturday 8am - 6pm Great work/life balance with No Sundays and 1 in 3 Saturdays**

**Job Type: Permanent 37.5 Hours**

**What’s in it for you as a Customer Service Advisor?**
- £20,200 PLUS monthly Bonus
- Earn bonus EVERY month
- Lots of great incentives (Chance to win a Holiday, Airpods or Ninja Air fryer)
- Progression opportunities
- Free Digital Plus Subscription of The Telegraph
- 29 days' holiday, increasing 1 day per year of service
- Healthshield - which includes optical and dental benefits
- On-site parking
- Discounts in high-street shops and restaurants

**What will you be doing as a Customer Service Advisor?**

Your role sits in our retention team, where you will manage subscription cancellation requests through inbound customer contacts and outbound customer contacts at various stages of their subscription cycle. The purpose of the role is to empathise and engage with subscribers, using product knowledge and retention tools to make personalised recommendations that demonstrate the value of staying subscribed to the Telegraph.

**Who we are looking for in a Customer Service Advisor?**
- Proven successful experience in customer service and retention
- Great communicator in both voice & writing
- Have a passion for people, & strive to deliver success every day
- Experience of working to & achieving targets
- The ability to self-motivate & support and inspire your fellow customer retention professionals
- Prepared to go the extra mile to hit target
- Thrives on working in a challenging & fast paced environment
- Ability to effectively handle complaints by having good quality conversations

**About us**

Our client is a people centric company and a vibrant place to work, serving over 100 global clients. We have a professional, high performing and dedicated work force. Our values are integral to our success and they are what make us different from the rest. Aspire, Achieve and Advance.

In joining the with our client, They strive to create a diverse and inclusive work environment for all our employees. They offer the opportunity to be involved in Diversity forums and for you to contribute to creating a truly inclusive workplace

**Good Luck



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