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Customer Service Representative

2 weeks ago

Fareham, United Kingdom HSBC Full time

Customer Service Representative, Wealth Technical Support, Whiteley

£22,000 (+£1,000 territorial allowance) base salary + company funded BUPA

Working as a Customer Service Representative, you’ll answer calls from internal staff members, third parties, and general customers. You will play a key role within our Specialist Contact Centre, where you will be taking either Life or Investment calls.

Your responsibilities will include:

- providing excellent customer service
- answering product specific queries
- having the right conversations to fully understand our customers’ needs
- take personal ownership for each customer interaction and understanding their unique situations
- react to customer enquiries with efficiency, fairness and positivity
- maintain our reputation and drive confidence in our products and services

As a department we are passionate about coaching and developing our people and championing change, collating your ideas and driving them forward in order to improve our customer journey.

Requirements

What to expect if you are successful for the role:

- You will join our Academy to take part in our Wealth Technical Support training programme, focussed on Life or Investments products, giving you the skills to handle complex enquiries from our range of customers.
- Monthly coaching and one to one sessions to track your performance and give you the opportunity to further your own development.
- Working towards set objectives to achieve the best results within your role for the growth and reputation of the department.
- Being part of a team of other Customer Service Representatives, sharing knowledge and best practice for the benefit of yourself and the customers you speak to.

Our contact centre is open between 7.30am and 7pm, Monday to Friday. You will work eight-hour shifts over 35 hours per week.

The role is a hybrid role, which means that you will work between the office and your home, our office is based in Solent Business park, Whiteley.

Issued by HSBC Bank Plc.

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