Manufacturing Customer Service Representative

2 weeks ago

Fareham, United Kingdom Barclay Meade Full time

This role is working as a member of the customer service team responsible for managing a nominated group of business customers. Key functions include managing the customer relationship acting as primary customerinterface, leading regular customer business reviews and to manage, monitor and report on their associated orderbook, including driving the supply chain to deliver to customer requirements.

The roles and responsibilities will be to
- Expedite urgent customer orders internally to elevate critical issues
Produce, monitor and communicate customer performance metrics internally and externally
Communicate and escalate customer issues to functional internal/leadership teams where appropriate
Attend Tier meetings as and when required to report and escalate issues
Obtain and understand anticipated customer demand signals,
Process requests for quotations received from customers
Investigate and resolve invoice disputes within set KPI measures.
Where applicable, accountable for ensuring customer's supplier web-based purchasing systemsrequirements are fulfilled
Be aware of and assist where possible in achieving monthly OTD/sales budget targets
Be aware of and ensure compliance with all relevant and appropriate business procedures
- Bachelor's Degree from an accredited institution, HNC/HND, or demonstrable work experience
GCSE/O-Level in Maths and English as well as other academic qualifications, (further GCSE/O Level/ALevels)
A good knowledge of ERP systems, i
Proficient in Microsoft, ie, Excel, Powerpoint, Outlook, Word.
Good Presentation Skills
Effective communication skills (verbal and written)
Experience of interfacing with customers
Desirable Skills/Knowledge
Experience of forecasting, SIOP and the impact on supply chain.
Negotiation skills

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