L&d Quality Assurance Lead

1 week ago

Fareham, United Kingdom Specsavers Full time

For over three decades our purpose hasn’t changed: we are here to make a positive difference to the lives of all. Through the exceptional products, services and value we offer, we are proud of how far we’ve come as a business, now we want to see you grow with us.

**What will we do for you**:
We are on an exciting journey, we have nurtured and promoted talent within and now have this role available. We offer a competitive salary and an excellent quarterly bonus plan. You will be entitled to two bonuses, one based on your own personal performance which is paid quarterly and a company bonus which is based on the performance of the business. You’ll receive family healthcare and dental cover for yourself and partner. You will also be entitled to permanent health insurance and life assurance along with a great pension.

**What you will be doing**

The QA Lead is responsible for the Quality Assurance and development of Retail L&D specific accreditations and standards. The incumbent will support the Learning Performance Manager maintain and build delivery and content consistency across the divisional delivery teams, including management development, National Core offer, and division specific requirements. **The role acts as ILM Head of Centre**, assuring standards set out by the awarding body and assisting the management development facilitators with their continued professional development, liaising with relevant teams and stakeholders to maintain wider external standards, eg Ofsted.

The incumbent will schedule regular reviews with delivery teams, providing detailed feedback and quality coaching to improve our standards, impact, and value to the partnership, providing trends and insights to the Learning Performance Manager to implement and monitor development plans where appropriate.
- Carry out regular quality assurance in line with the key expectations and standards of relevant bodies, such as ILM and Ofsted
- Execute quality improvement testing and activities
- Create and maintain reports, policies, and procedures to meet standards of awarding bodies and reflect procedural changes
- Work closely with the Divisional delivery teams to drive continuous improvement
- Support with any external visits from awarding organisations
- Create open communication with key stakeholders to inform and update, building trust and respect by creating strong relationships that allow for healthy debate and influential discussion.
- Create a people centric environment with performing teams that have clear direction on career development and are rewarded in line with performance

**What you will bring**
- Optical work experience desirable
- Retail L&D experience
- Strong communication and negotiation skills
- Meticulous and diligent when reviewing policies and procedures
- Effective organisational & time management skills
- Proven record of achieving targets
- People relationship, coaching and mentoring experience
- Experience of creating and managing department budget and demonstrate commercial ability to identify and implement areas for cost saving.
- Ability to influence key stakeholders and support change
- Clean driving licence

Our people ambition is to be the place we are all proud to belong. We want all our colleagues to feel listened to, included, valued, and motivated. To help start us on this journey networks and communities are being established by our colleagues across Specsavers so far, we have PRISM which represents our LBGTQ+ community, MenoTalk to help support and drive our menopause in the workplace agenda and Empowered Together, our women's network that is in place to rally for women's equality in and out of work and help instil confidence in women and EmbRACE to provide a voice for minority ethnic colleagues, as well as raise awareness of why it’s important to have diversity of thought in the workplace and promote racial equality.

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