Support Engineer II, Global Maintenance Automation Platform

7 days ago

Tilbury, Thurrock, United Kingdom Amazon Full time
Support Engineer II, Global Maintenance Automation Platform (MAP)

Job ID: 2934189 | Amazon UK Services Ltd.

Billions of data are read continuously from sensors and actuators, transformed and presented to the teams that make Amazon the world's largest Reliability Maintenance Engineering (RME) enterprises.

Do you want to know how we do it and contribute to make it even better? Join our team

Amazon is looking for a Support Engineer to be part of a global Operational Excellence team. The team deploys, supports, and maintains software solutions that link our low-level automation systems with the cloud, moving the business to Industry 4.0 and improving the Overall Equipment Effectiveness of the installations.

This is a fantastic opportunity to work with some of the best engineers in the industry and help support and shape the direction of automation and machine learning systems within one of the world's largest fulfillment networks.

Key Job Responsibilities

As a Support Engineer within the Global MAP OE team you will:

  1. Review and test software solutions and new functionalities to make sure that they are 100% error free and ready for production.
  2. Deploy software solutions to our production facilities, remotely or on-site.
  3. Be part of the network that will support our customers 24/7.
  4. Manage trouble tickets to resolution or escalation using existing documentation, procedures, and tools.
  5. Maintain products and systems and perform change management activities using existing documentation or with support from peers.
  6. Identify improvements to existing support processes and contribute to support documentation updates and creation.
About the Team

The Maintenance Automation Platform (MAP) Team plays a critical role in ensuring that machine-generated data leads to automated, appropriate, and effective proactive and/or predictive maintenance actions. Our objective is to mature and integrate core software tools into a unified Maintenance Automation Platform.

BASIC QUALIFICATIONS

2+ years of software development for Industrial Automation (PLC, SCADA, and HMI).

Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Bachelor's degree in engineering or equivalent.

Experience troubleshooting and debugging technical systems.

Experience in Unix.

Experience in scripting in modern programming languages.

PREFERRED QUALIFICATIONS

Degree in Industrial Automation or Electrical Engineering.

Experience as Control Systems Engineer / Automation Engineer.

Deep knowledge of SCADA systems.

Deep knowledge of OEE systems.

Deep knowledge of AWS services.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use, and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

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