Senior Strategic Accounts Manager

5 days ago

London, Greater London, United Kingdom Navro Full time

Not Your Typical Senior Strategics Accounts Manager Role

This isn't just another leadership position. No legacy systems. No corporate red tape. No coasting.

This is about building something from the ground up. Fast.

We're Navro, a rapidly scaling B2B payments startup, and we're looking for a bold, strategic, and hands-on Senior Strategic Accounts Manager to own and grow our key customer relationships across the UK and Europe. This is your chance to work directly with high-value clients, drive revenue growth, and shape how we scale our strategic accounts function.

You won't just be inheriting an existing book of business - we want you to challenge, improve, and create meaningful partnerships that drive mutual success. You will have the freedom to make real, impactful decisions from day one. This isn't a passenger role. We're bringing you in for your expertise, your strategic mindset, and your relentless drive to build and grow our relationships.

Who We Are

We are transforming payments for global platforms and e-commerce businesses. As the world's first payments curation platform, we simplify cross-border transactions by uniting best-in-class infrastructure into a seamless ecosystem, enabling businesses to scale and operate effortlessly across borders. Cross-border workforce payments are slow, expensive, and outdated. We can't be. Businesses rely on us to pay their people accurately and on time - contractors, freelancers, and employees across the globe. When we say we'll deliver, failure isn't an option. If we don't do what we said we would, people don't get paid - not just a transaction delayed, but real workers left without wages. That means a developer in Argentina missing their paycheck, a freelancer in the Philippines unable to pay rent, or a contractor in Poland unable to get to work. No excuses. No passengers. No tolerance for politics or mediocrity.

Requirements

What This Role Demands:

You Own It - You're accountable for every client relationship, every revenue target, and every outcome. If an account isn't growing, you figure out why and fix it.

You Ask the Hard Questions - You challenge assumptions, push boundaries, and make us better. Why is churn happening? How do we create more value for our clients?

You Fix What's Broken - No waiting for permission. If a process is clunky or an account strategy isn't working, you take the initiative to improve it.

You're Hands-On - One minute, you're leading a high-stakes negotiation; the next, you're digging into account data to identify opportunities.

You Thrive in Chaos - Startups are messy. Priorities shift, deals evolve, and ambiguity is constant. You bring clarity and get results.

You Handle the Pressure - Fast-paced. High stakes. You balance multiple high-value clients, manage tight timelines, and keep moving forward.

You're Here for the Journey - This is career-defining. It's hard, rewarding, and not for the faint-hearted. If you're ready to grow alongside Navro, let's build something amazing together.

What You'll Be Doing:

  • Define and lead strategies to grow and manage a portfolio of Navro's strategic accounts in the UK/Europe
  • Be the primary point of contact for assigned strategic accounts, ensuring client satisfaction and long-term success
  • Develop a deep understanding of clients' business models, including payroll and pension operations, identifying growth opportunities and delivering tailored solutions
  • Collaborate with cross-functional teams (Commercial, Product, Marketing, and Client Solutions) to deliver seamless account management and customer success
  • Design and execute account strategies that align with clients' objectives, focusing on maximising customer value and driving revenue growth
  • Analyse account performance metrics, providing actionable insights to inform strategy and decision-making
  • Lead contract negotiations, renewals, and proposal development, ensuring win-win outcomes for both Navro and the client
  • Build and maintain strong stakeholder relationships across client organisations, supported by comprehensive stakeholder mapping
  • Represent Navro at client meetings, industry events, and conferences, identifying growth opportunities and strengthening relationships with key decision-makers
  • Share best practices and provide mentorship to team members, fostering a collaborative and growth-oriented environment
  • Travel as needed to support client relationships and industry events

What We're Looking For:

Strategic Thinker - You understand enterprise clients' long-term needs and develop tailored strategies to drive value.

Client Champion - You're the go-to person for questions on strategic accounts, always advocating for the end-to-end customer experience.

Negotiation Expert - You lead high-stakes discussions and craft win-win agreements with key stakeholders.

Detail-Obsessed - You track performance metrics, identify growth opportunities, and execute flawlessly.

Collaborator Extraordinaire - You work seamlessly across teams, ensuring a smooth and successful account strategy.

Problem Solver - You have strong analytical and problem-solving skills and a solid understanding of payments, payroll, or pensions.

Why Navro?
  • Lead and Shape the Future: This is your chance to build and grow a market from zero to one
  • Make Real Impact: Your decisions will directly shape Navro's growth journey
  • Innovative Environment: Be at the forefront of Fintech innovation and payments disruption
  • Career-Defining Role: This isn't just another job. It's a legacy

Ready to Build Something Big?

This is your chance to leave your mark. If you're ready to lead, build, and grow with the intensity that only startups offer, we want to hear from you.

Apply now and be part of Navro's journey to revolutionise payments with us.

Benefits

As part of this role you will receive the following:
  • Generous leave
  • Volunteering & Compassionate leaves
  • Maternity and Paternity leaves
  • Private Healthcare
  • Company Options Scheme
  • Team socials
  • Comprehensive, interactive & engaging Training - Leadership, Communication and Presentation Skills, Behavioural Profiling, Conflict Management, etc
  • Career frameworks
  • Flexibility surrounding other commitments; within your team we will work around child-care or other appointments you have. We just ask for advance notice
  • Working in a diverse and inclusive environment where we ensure that our people thrive

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