Service Desk Analyst

7 days ago


York, York City, United Kingdom TN United Kingdom Full time

Service Desk Analyst- Day Team 1st Line - Permanent- Full time - York

We are one of the UK's leading independent hospital groups and the largest in terms of revenue. From our 39 hospitals and 33 clinics, medical centres and consulting rooms across England, Wales, and Scotland, we provide diagnostics, inpatient, day case and outpatient care in areas including orthopaedics, gynaecology, cardiology, neurology, oncology, and general surgery. We also operate a network of private GPs and provide occupational health services to over 700 corporate clients. We are the principal independent provider by volume of knee and hip operations in the United Kingdom.

Spire Healthcare are currently seeking an IT Service Desk Analyst to work in a well-established team based in York. The successful Service Desk Analyst will provide 1st Line phone-based support to a network of internal colleagues and will ensure that all problems are either solved or escalated to the 2nd and 3rd Line Engineers.

Key Responsibilities:

  1. Ensuring customer faults are entered into the Service Now system, advising the caller of the unique reference number assigned to the fault. In the event of system failure, manual recording of all customer faults, entering the details into the Service Desk system once the system is restored.
  2. Providing regular updates to the customer for all tickets raised. This will include ensuring regular updates are received from third-party companies and support teams, and are entered into the ticket.
  3. Resolving faults in accordance with the customer's SLA and escalating faults in accordance with procedures which are in breach of the SLA.
  4. Ensuring various account administration tasks are completed according to specific processes - including AD accounts and accounts for various bespoke systems.
  5. Proactively promoting support actions to prevent errors reoccurring.

Key Requirements:

A knowledge and/or experience of the following technologies would be beneficial:

  1. Windows Operating Systems
  2. Windows Server
  3. Active Directory
  4. Basic Exchange queries
  5. LAN/WAN
  6. Printer and scanner fixes
  7. Application support

This position will suit an individual with previous experience in a first line Service Desk position. Ideally, you will also have a qualification in IT such as a BTEC Level 3, CompTIA A+, or a Microsoft certification. Excellent communication and organisational skills are essential prerequisites of this role. The Service Desk supports colleagues in the business and as such, providing outstanding customer service at all times is crucial.

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

  1. 35 days annual leave inclusive of bank holidays
  2. Employer and employee contributory pension with flexible retirement options
  3. 'Spire for you' reward platform - discount and cashback for over 1000 retailers
  4. Free wellness screening
  5. Private medical insurance
  6. Life assurance

Spire Healthcare is committed to creating an environment that will attract, retain and motivate its people. We are an equal opportunities employer, committed to the health and wellbeing of all our colleagues and consultants. We firmly believe that it is our people that make the business successful and everyone should have the opportunity to work in a motivated team, free from discrimination on any grounds.

#J-18808-Ljbffr

  • York, York City, United Kingdom Spire Healthcare Ltd Full time

    Service Desk Analyst- Day Team 1st Line - Permanent- Full time - YorkWe are one of the UK's leading independent hospital groups and the largest in terms of revenue. From our 39 hospitals and 33 clinics, medical centres and consulting rooms across England, Wales, and Scotland, we provide diagnostics, inpatient, day case and outpatient care in areas including...


  • York, York City, United Kingdom Sulaiman Alqudaibi Co. For GRP & Plastic Products Full time

    Role IntroductionThe Senior Service Desk Manager will oversee the daily operations of the service desk, ensuring efficient and effective support to our customers. This role includes managing budgets, resource capacity planning, operational efficiencies, and enhancing the overall customer experience.What You Will DoLeadership and Management: Lead and manage...


  • York, York City, United Kingdom OneAdvanced Full time

    Role IntroductionAre you interested in starting a career within IT? Join a fast-paced service desk environment that is passionate about delivering excellent customer service, resolving customer issues and involved in all aspects of technical support.What You Will DoAs an Associate Support Analyst, you will be responsible for handling incoming calls and...


  • York, York City, United Kingdom Usedtrucksforsaleusa Full time

    IT Support Desk Team LeaderNorth YorkshirePermanent£30k-39k (DOE)IT Support Desk Team Leader needed for a permanent opportunity based near York (N Yorkshire). Start ideally in Spring 2025.Managing the day-to-day activities of the IT Service Desk team which supports end user IT service requests and incident management.A 'hands-on' IT Support Desk Team Leader...

  • Systems Analyst

    5 days ago


    York, York City, United Kingdom Candour Solutions Full time

    Job Description – Systems AnalystAbout Hiscox:At Hiscox we care about our people. We hire the best people for the work, and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. We embrace hybrid-working practices, balancing the ability to work remotely with the culture and energy we experience when we are...


  • York, York City, United Kingdom Planet Fitness Full time

    OverviewWho We Are:At Planet Fitness, our mission has always been to enhance people's lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing Joining the PF...


  • York, York City, United Kingdom Sulaiman Alqudaibi Co. For GRP & Plastic Products Full time

    Role IntroductionAre you interested in starting a career within IT? Join a fast-paced service desk environment that is passionate about delivering excellent customer service, resolving customer issues and involved in all aspects of technical support.What You Will DoAs an Associate Support Analyst, you will be responsible for handling incoming calls and...

  • Data Analyst

    2 weeks ago


    York, York City, United Kingdom TN United Kingdom Full time

    A fantastic opportunity has arisen for a Data Analyst to join the Pavers Head Office Team at Northminster Business Park, York. This role sits in our Data Team as a result of internal progression of a colleague. This role is offered as a full-time permanent opportunity in a growing business where you are encouraged to develop your skills in a supportive...

  • Data Analyst

    5 days ago


    York, York City, United Kingdom TN United Kingdom Full time

    A fantastic opportunity has arisen for a Data Analyst to join the Pavers Head Office Team at Northminster Business Park, York. This role sits in our Data Team as a result of internal progression of a colleague. This role is offered as a full-time permanent opportunity in a growing business where you are encouraged to develop your skills in a supportive...

  • Stability Analyst

    4 days ago


    York, York City, United Kingdom CK Group Full time

    Stability Analyst CK Group are recruiting for a Stability Analyst, to join a leading healthcare organisation in Hull, on a 6-month contract basis. Salary: £12.96 per hour. The Company: This is an outstanding opportunity to work for a globally recognised company, that has invested heavily into their state of the art R&D and manufacturing...

  • Security Analyst

    5 days ago


    York, York City, United Kingdom Interface Recruitment UK Full time

    REF 689A Security Analyst is required for a services driven tech business that is growing at an exponential rate. If you want to work with an organization on some of the largest IT Services contracts in the market and have the genuine ability to cross-train on new technologies while gaining vendor direct training and certification, then please read the below...

  • BI Analyst

    1 day ago


    York, York City, United Kingdom Langham Recruitment Full time

    BI Analyst | Car/Allowance + Bonus | Birmingham OR York | Hybrid WorkingWe are seeking a talented BI Analyst to join a dynamic FTSE 100 company, working with large, complex datasets in a fast-paced environment. This role offers an exciting opportunity to leverage your expertise in SQL and PowerBI (including DAX) to enhance dashboards, reporting, and data...

  • IT Service

    2 days ago


    York, York City, United Kingdom Greater Giving, Inc. Full time

    Job StatementTSYS are recruiting for the role of IT Service & Incident Management Analyst to join our expanding Global team.Who are we?We are a group of problem solvers ready to rapidly react to emerging issues and thrive in a fast-paced environment. We couple our analytical skill and mind-set with excellent communication skills in order to deliver an...


  • York, York City, United Kingdom JR United Kingdom Full time

    BI Analyst | Car/Allowance + Bonus | Birmingham OR York | Hybrid WorkingWe are seeking a talented BI Analyst to join a dynamic FTSE 100 company, working with large, complex datasets in a fast-paced environment. This role offers an exciting opportunity to leverage your expertise in SQL and PowerBI (including DAX) to enhance dashboards, reporting, and data...


  • York, York City, United Kingdom Global Payments, Inc. Full time

    Client Service Analyst SeniorGlobal Payments, Inc. York, United KingdomEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over...

  • IT Service

    24 hours ago


    York, York City, United Kingdom Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Service Advisor

    6 days ago


    York, York City, United Kingdom Veritas Careers Full time

    Veritas Careers are recruiting for an Established and highly successful Automotive Franchise Dealer who have a requirement for a Service Advisor to join their busy dealership in York. The role involves booking in customers who are having their vehicles serviced or maintenance organising the paperwork and coordinating with the Service Manager for the work...


  • York, York City, United Kingdom Handpicked Recruitment Full time

    Title: Reporting & Systems Analyst Salary: £35,000 - £45,000 + generous bonus & wider benefitsLocation: York, United Kingdom - Hybrid working optionsType: 2-year Fixed Term Contract Our client, a multinational Oil & Gas group in York with operations across the globe, are currently seeking a technically adept Reporting & Systems Analyst to join their...


  • York, York City, United Kingdom Ernest Hathaway Full time

    This range is provided by Ernest Hathaway. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeTitle: Reporting & Systems AnalystLocation: York, United Kingdom - Hybrid working options2 year FTCOur client, a multinational Oil & Gas group in York with operations across the globe, are currently...


  • York, York City, United Kingdom Ernest Hathaway Full time

    This range is provided by Ernest Hathaway. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeTitle: Reporting & Systems AnalystLocation: York, United Kingdom - Hybrid working options2 year FTCOur client, a multinational Oil & Gas group in York with operations across the globe, are currently...