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IT Service

2 weeks ago

York, York City, United Kingdom Greater Giving, Inc. Full time

Job Statement

TSYS are recruiting for the role of IT Service & Incident Management Analyst to join our expanding Global team.

Who are we?
We are a group of problem solvers ready to rapidly react to emerging issues and thrive in a fast-paced environment. We couple our analytical skill and mind-set with excellent communication skills in order to deliver an exceptional client experience and solutions for TSYS clients and their customers.

What motivates us?
Our people feel motivated when skills and professionalism are called upon to solve a big problem, be it a complex issue or high stakes scenario. We feel empowered when we are responsible for, and trusted to do the right thing to ensure a great outcome for a client. Without a highly functional incident management operation ready to come to our clients' assistance when they are most in need, the revenue, client satisfaction and growth TSYS provides to clients would not be possible.

What are we looking for?

Essential

  1. Effective problem-solving abilities / analytical skills
  2. Excellent communication and literacy skills
  3. Ability to work efficiently as both a member of a team as well as an individual
  4. Ability to prioritise workloads and manage conflicting deliverables
  5. A flexible approach is required to respond to variable workloads that may require additional hours to be worked. The role will require participation in a rota providing 24-hour on-call out of hours support (following completion of relevant training and/or probation)

Preferable

  1. Educated to degree level or equivalent in an analytical or numeracy related subject
  2. Experience in the credit card or Financial Services industry
  3. Previous experience of working in a client focused / customer service environment
  4. Experience of working to service level agreements

Role Responsibilities

  1. Ownership of incident and question tickets, with a requirement to investigate and resolve these within specific turnaround times
  2. Develop knowledge of the Payment Services industry, and TSYS systems and products
  3. Cultivate client and internal TSYS stakeholder relationships
  4. Supporting clients out of hours, ensuring essential services are functioning

What are the rewards?
After joining as an Analyst, we will provide the foundations, tools and support for you to enable personal development and growth. We recognise talent and there are career advancement opportunities to Senior Analyst, Specialist, Consultant and/or Leadership roles. Progression opportunities do not stop there, Incident Management is recognised across the whole of our business as an exceptional developer of people. If this advert resonates and matches your own career aspirations, please do take the time to apply – we would love to hear from you.

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