Client Service Analyst Senior

2 weeks ago

York, York City, United Kingdom Global Payments, Inc. Full time
Client Service Analyst Senior

Global Payments, Inc. York, United Kingdom

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role
  • Receive Option/Parameter Maintenance Requests (OMRs), review, discuss and investigate with relevant sources of information and, through own experience, resolve the OMRs within a ten days timescale.
  • Provide guidance and consultancy to clients on Option related issues. Build and undertake training classes both internally and externally, and support product launches and projects. Implement and verify allocated OMRs correctly and accurately to alleviate any potential risk or detriment to client and TSYS.
What Part Will You Play?
  • Carry out an initial assessment of each OMR in terms of what screen changes the OMR requires for its completion. The review will also include: Sizing of an OMR in terms of the number of changes required.
  • Assessing the impact of the change.
  • Assessing whether the change will meet clients business objectives.
  • Determining relationships with other OMRs.
  • Establishing if the OMR will require an emergency refresh. Ensure all relevant information is added to the associated file.
  • Liaise with the client as appropriate to clarify the requirements of the OMR, the business objective of the change and the timescales associated with the OMR.
  • Produce documents to be fed back to the client in cases of OMRs that have far reaching implications should the changes be put into place that the client may wish to review before proceeding further.
  • Assist other Options Analysts with the keying and verification of changes as required and requested by the line manager.
  • Ensure attention to detail at all times and to minimise input errors.
  • Develop subject matter expertise across multiple modules in order to be able to conduct training sessions to customers both internally and externally, developing documentation to support the training. Develop and maintain documentation of processes within area of subject matter expertise.
  • Develop an in depth understanding of client's business processes and business requirements, being able to offer suggestions to clients as to how to streamline/improve processes.
  • Act in a consultancy capacity to the client on option management within the areas of expertise with the clients providing support which will also include some onsite visits.
  • Act in a consultancy capacity on option management to other departments within TSYS.
  • Required on-call support for OMR related issues (on a rotating schedule).
  • Occasional Out of Hours Support.
What Are We Looking For in This Role?

Minimum Qualifications
  • Bachelor's Degree.
  • Relevant Experience or Degree in: Bachelor's degree or the equivalent of training and experience.
  • Typically Minimum 4 Years Relevant Experience.
  • Includes consulting with clients to meet business needs.
Preferred Qualifications
  • Microsoft Office, including writing macros in Excel.
  • Typically Minimum 4 Years Relevant Experience.
  • In the credit card industry.
What Are Our Desired Skills and Capabilities?
  • Skills / Knowledge - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.
  • Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.
  • Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments.
  • Problem Solving - Ability to solve problems using experience and good judgment.
  • Effective Communication - Demonstrated effective written and oral communication skills.
  • Technical Aptitude - Ability to understand and communicate technical changes in easy to understand business terms.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.

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