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Associate Support Analyst

3 weeks ago

York, York City, United Kingdom OneAdvanced Full time
Role Introduction

Are you interested in starting a career within IT? Join a fast-paced service desk environment that is passionate about delivering excellent customer service, resolving customer issues and involved in all aspects of technical support.

What You Will Do
  • As an Associate Support Analyst, you will be responsible for handling incoming calls and undertaking any relevant issue investigation ensuring all key information is accurately captured.
  • Ensure an exceptional level of customer service and satisfaction is met at all customer touch points.
  • Perform and undertake all aspects of support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to ensure the successful resolution of issues, providing workarounds when appropriate.
What You Will Have
  • As an Associate Support Analyst, you will enjoy working in a diverse environment where you have the opportunity to work with different customers on a day to day basis.
  • You have high standards and ensure that activities are driven to completion.
  • You are a team player and enjoy helping others.
  • You are proactive and can prioritise tasks effectively.
Minimum Requirements

The minimum requirements for this position include a strong desire to provide customer support, excellent communication skills, and the ability to work in a fast-paced environment.

Who We Are

OneAdvanced is one of the UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

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