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Manager of Content Services

3 weeks ago

SunburyonThames, Surrey, United Kingdom Sky Full time

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

As a member of the Media Logistics team within Content Services, you'll help manage the team whose primary function is to meet all production and delivery requirements across all channels on all platforms. Working as part of a management team, the performance and success of all disciplines across Content Services workflows will be key alongside developing a productive team environment ensuring a professional, consistent, friendly and solutions focused customer service is delivered.

What you'll do

  • Deliver constant evaluation of the client requirements and expectations, delivering where appropriate, being accountable for the quality of service from your team.
  • Responsible for daily BAU delivery of a team within Content Services and first-class stakeholder management.
  • Deliver consistent staff training and development throughout your team, required to enable Content Services to deliver successfully across the range of supported services, documenting plans and initiatives and the ongoing results, making changes where appropriate.
  • Lead your team by example, consistent in your actions and embodying the Sky Values and Comcast Code of Conduct, including process of payment using the Ariba payment system, including recharging and invoicing.
  • Monitor, record and where required create comprehensive reports on workloads and anticipated project workloads providing transparency of costs to senior management team.
  • Support Content Services representation in technology delivery, maintaining best practices and delivering seamless transition through forward planning and training and to aid the senior managers of Content Services to forecast and set yearly operational and budgetary requirements for the department and ensure effective utilisation of available resources within budget provision.
What you'll bring
  • Strong and solid previous experience of first-class management and leadership within your current team/teams, with examples of encouragement, training and development within your team.
  • Demonstration of prioritisation skills, excellent people skills, communication skills, and coaching your current team.
  • Where appropriate you should be able to demonstrate where your own ideas and initiatives have delivered a more efficient operation or working environment for your team.
  • An awareness of how to ensure teams are run in an efficient manner, setting and reporting regularly on team performance and efficiency goals.
  • Experience for department reporting across efficiency and performance KPI's.
The Rewards

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster:
  • Sky Q, for the TV you love all in one place
  • The magic of Sky Glass at an exclusive rate.
  • A generous pension package.
  • Private healthcare.
  • Discounted mobile and broadband.
  • A wide range of Sky VIP rewards and experiences
Team overview

As part of CT&I's Group Content Services, we are seeking a passionate leader as Manager of Content Services. This is a crucial role proactively leading a team of staff within the Media Logistics department, applying strong leadership and management skills whilst working closely with the senior managers, Group head of and Director of Content Services to deliver a first-class service to all our clients, helping shape and bring the Content Services' vision to life.

Inclusion & how you'll work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Your office space

Osterley

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Shift pattern:

5 days a week in office hours plus rostered on-call availability based on 5-week rotation:

Week 1 - Mon-Fri 09:00-17:30

Week 2 - Mon-Fri 09:00-17:30 - Weekend on Call

Week 3 - Mon-Fri 09:00-17:30

Week 4 - Mon- Fri 07:00 -15:30

Week 5 - Mon- Fri 11:30-20:00

Expectation to being on-call out of hours when required.

We'd love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next.

But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we'll back you all the way.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

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