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Customer Service Dispatcher

3 weeks ago

SunburyonThames, Surrey, United Kingdom Johnson Controls, Inc. Full time

What you will do

The Planner / Dispatcher provides support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customers appointments go ahead as planned, with the risk of no-shows kept to a minimum.

What we offer

  • Competitive salary

  • 25 days holidays + Bank Holidays and sick pay

  • Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products

  • Extensive product and on the job/cross training opportunities with outstanding resources available

  • Encouraging and collaborative team environment

  • Career development through various career ladders including Customer Service

  • Dedication to safety through our Zero Harm policy

  • Access to business resource groups

  • Training on our company values

How you will do it

  • Manage all inbound and outbound telephone activity, providing cover for all areas within the UK.

  • Maximise engineer productivity through optimising the utilisation of available resource, ensuring diaries are fully booked and correct hours are assigned for all work.

  • Maximise resource utilisation, direct and sub contractor labour where available, with a view to minimising downtime/lead times.

  • Ordering the material in a timely manner for customer visits, liaising with third party providers to ensure lead times are understood and agreed with the customer.

  • Support in-field activities which the Planner can impact, such as providing job details to engineers for work the next day, payment for up sales on the day, scheduling return visits as required.

What we look for

Required

  • Customer Service experience

  • Computer literate

Preferred

  • Scheduling / planning experience

  • Industry experience

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