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Customer Service Planner
1 month ago
*** Please note this position is a fixed-term contract for 12 months maternity cover ***
What You Will Do
As a Planner at Johnson Controls, your role is crucial in supporting our branch Installation Teams. You'll ensure our engineers stay busy and appointments run smoothly. You'll work closely with Field Line Managers to tackle any issues and keep customer no-shows to a minimum.
What We Offer
Competitive salary
25 days holiday + Bank Holidays, sick pay
Comprehensive benefits: pension, life assurance, employee assistance, referral scheme, discounts on brands, cycle-to-work scheme, and Johnson Controls products
Plenty of training opportunities to grow your skills
Supportive team environment fostering collaboration
Career paths in Customer Service and beyond
Commitment to safety with our Zero Harm policy
Access to business resource groups
Training on our company values
How You Will Do It
Handle incoming and outgoing calls across the UK
Boost engineer productivity by planning their schedules and ensuring they have everything they need
Use our resources efficiently, including subcontractors, to minimize delays
Coordinate timely delivery of materials for customer visits, working with suppliers to meet customer expectations
Assist field activities by providing job details to engineers, processing payments for additional services, and scheduling follow-up visits
What We Look For
Required:
Previous experience in customer service
Basic computer skills
Preferred:
Experience in scheduling or planning
Knowledge of our industry
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*** Please note this position is a fixed-term contract for 12 months maternity cover ***
