Complaints Co-Ordinator
2 weeks ago
Complaints Co-Ordinator OCOO_1762940449 Posted: 11/12/2025 Complaints Administrator Permanent Office based 3 days Tower Hamlets 2 days Bromley 08:30am till 17:30pm £31-33K Per annum based on experience As a Complaints Co-Ordinator , you must be adaptable, you will provide essential administrative support to the contract team, This role requires strong communication, organisational, and problem-solving skills, along with a customer-focused mindset and the ability to handle sensitive or escalated issues professionally. You will serve as the central point of contact for receiving, documenting, investigating, and responding to complaints.Log and acknowledge all complaints related to heating and hot water services in line with contract policies.Triage complaints based on urgency, particularly prioritising cases involving vulnerable tenants or complete service loss.Liaise with engineers, contractors, and service teams to investigate and resolve complaints promptly.Ensure clear and empathetic communication with residents/tenants, keeping them updated on the progress and outcomes of their complaints.Track complaint response times to ensure compliance with contractual response and resolution targets (e.g. Specific Date given on the emails from Client ).Monitor contractor performance related to complaint handling and service delivery; raise persistent issues with contract managers.Maintain detailed records of complaints, communications, actions taken, and final outcomes in the complaints management system. (e.g. Tracker)Prepare regular reports on complaint volumes, root causes, and trends to support continuous service improvement.Work collaboratively with housing officers, tenant liaison officers, and technical teams to resolve underlying issues.Contribute to service reviews by identifying recurring faults (e.g., boiler failures, missed appointments) and recommending preventative actions.Ensure all complaint handling is compliant with the Housing Ombudsman Code or similar regulatory frameworks, where applicable.
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Complaints Co-Ordinator
1 week ago
City of London, United Kingdom Daniel Owen Ltd Full timeComplaints Administrator Permanent Office based 3 days Tower Hamlets 2 days Bromley 08:30am till 17:30pm £31-33K Per annum based on experience As a Complaints Co-Ordinator , you must be adaptable, you will provide essential administrative support to the contract team, This role requires strong communication, organisational, and problem-solving...
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Complaint Co-ordinator
1 week ago
London, United Kingdom Peabody Full timeSalary** Circa £30,500** Location** South East London** Contract type** Fixed Term** Weekly hours** Monday - Friday, 09:00 - 17:00** Here at Peabody, we have an exciting and interesting opportunity for a Complaint Co-ordinator to join our team on a 12 month contract basis at our Westminster Bridge Road office. You'll be managing and co-ordinating all...
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Complaints and Information Co-ordinator(FOI)
15 hours ago
London, United Kingdom Adecco Full timeClient Local Authority in Barking Job Title Complaints and Information Co-ordinator(FOI) Pay Rate £20.96 an hour PAYE/£27.33 an hour UMBRELLA Hours 35 Hours a week(Mon-Fri) 9AM-5PM Duration Initial 3 month contract Location HYBRID WORKING- Minnimum 3 days a week in Barking Town Hall Description Job Purpose: >To assist the Customer Feedback Manager in the...
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Quality Assurance Co-Ordinator
4 weeks ago
City of London, United Kingdom The People Co. Full timeThe Company. A fantastic opportunity to join a leading global brand in premium drinks — a business recognised worldwide for its commitment to quality, innovation, and natural ingredients.This is a vibrant, fast-paced environment where creativity, collaboration, and attention to detail are at the heart of everything we do. We’re looking for a passionate...
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Complaints & Claims Co-ordinator (Permanent)
4 days ago
London, United Kingdom Workspace Group Full timeWe have an opportunity for a customer focused individual with great social and administrative skills, who loves building relationships to join our centre team. As the Centre Coordinator, you will be the first point of contact for anyone entering the building and you’ll be responsible for providing exceptional customer service - going above and beyond,...
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Customer Care Co-ordinator
1 week ago
North London, United Kingdom Fawkes & Reece (London) Full timeDay to day duties as a Customer Care Co ordinator - Conduct customer focused research to personalise experiences - Address and resolve customer complaints - Gather critical customer feedback to shape the company's strategies Skills we're looking for as a Customer Care Co ordinator - Experience of working in a professional secretarial/administration role. -...
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Care Co-ordinator
3 days ago
City of Edinburgh, United Kingdom Mears Group PLC Full timeAbout The RoleAs a Care Coordinator you will be an exceptional leader, the mark of your success is to make a positive difference to people's lives. You will spend each day assisting in the day-to-day operation of the Support Services, business and participate as required in multi-disciplinary assessment of service user needs.The successful Care...
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Quality Assurance Co-Ordinator
1 week ago
London, United Kingdom The People Co Full timeThe Company.A fantastic opportunity to join a leading global brand in premium drinks — a business recognised worldwide for its commitment to quality, innovation, and natural ingredients. This is a vibrant, fast-paced environment where creativity, collaboration, and attention to detail are at the heart of everything we do. We’re looking for a passionate...
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London, United Kingdom London Borough of Barking and Dagenham Full time**About this job**: This is an exciting opportunity to join Barking and Dagenham Council as a Senior Complaints and Information Co-ordinator, with a strong focus on managing and responding to information requests. Sitting within the Customer Feedback Team, you will be at the forefront of ensuring the Council meets its statutory obligations under the Freedom...
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Assistant Complaints Officer
2 weeks ago
City of Edinburgh, United Kingdom The City of Edinburgh Council Full timeAssistant Complaints Officer – The City of Edinburgh Council Location: Waverley Court, Edinburgh Salary: £29,173 – £33,287 per year Hours: 36 per week, 52 weeks per year Role Summary To contribute to the delivery of an effective complaints service by ensuring all communication is logged, screened appropriately and responded to within statutory...