Assistant Complaints Officer
1 week ago
Assistant Complaints Officer – The City of Edinburgh Council Location: Waverley Court, Edinburgh Salary: £29,173 – £33,287 per year Hours: 36 per week, 52 weeks per year Role Summary To contribute to the delivery of an effective complaints service by ensuring all communication is logged, screened appropriately and responded to within statutory timescales. To provide high‑level administrative support to the Advice and Complaints Lead and services in the investigation of adult social work / social care complaints. Support the delivery and co‑ordination of the service improvement plan and performance framework by partaking in the review of systems and processes and producing regular performance reports. Responsibilities Log, screen and respond to all complaints communication within statutory timescales. Provide high‑level administrative support to the Advice and Complaints Lead and services throughout investigations of adult social work/social care complaints. Assist in delivering and coordinating the service improvement plan and performance framework by reviewing systems and processes and producing regular performance reports. Background Checks This position is subject to a Standard Disclosure Check. If an individual has spent a continuous period of three months or more overseas in the last five years, an Overseas Criminal Record Check will be required and must be provided. An unconditional offer of employment and commencement in the post will be subject to the outcome of both pre‑employment checks being deemed satisfactory. Diversity & Inclusion We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, recognising the benefits that a diverse workforce brings to the organisation. Seniority Level Entry level Employment Type Full‑time Job Function Management and Manufacturing (Administrative and Support Services) Application We’re happy to talk flexible working. Follow us on X at @edincounciljobs. Join to apply for the Assistant Complaints Officer role. #J-18808-Ljbffr
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Assistant Complaints Officer
1 week ago
City of Edinburgh, United Kingdom The City of Edinburgh Council Full timeAssistant Complaints Officer Waverley Court Salary: £29,173 – £33,287 Hours: 36 per week, 52 weeks Job Description Ensure all communication is logged, screened appropriately and responded to within statutory timescales. Provide high level administrative support to the Advice and Complaints Lead and services in the investigation of adult social work /...
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Assistant Complaints Officer
7 days ago
City of Edinburgh, United Kingdom The City of Edinburgh Council Full timeJob Details Location: Waverley Court Salary: £29,173 - £33,287 Hours: 36 per week, 52 weeks Role Summary To contribute to the delivery of an effective complaints service by ensuring all communication is logged, screened appropriately and responded to within statutory timescales. To provide high level administrative support to the Advice and Complaints Lead...
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Complaints Officer
2 weeks ago
City of Westminster, United Kingdom Funding Circle Full timeComplaints Officer We are looking for a Complaints Officer in our Business Support team. This role sits in our Complaints team who play a vital role in ensuring that all customer complaints; whether from Investors or Borrowers, are handled fairly, promptly, and in line with regulatory requirements. Salary: £34,000 Who are we? We're Funding Circle. We back...
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Complaints Officer
1 week ago
City of Edinburgh, United Kingdom The City of Edinburgh Council Full timeA local government organization based in Edinburgh seeks an Assistant Complaints Officer to manage complaints and provide high-level administrative support. The role involves logging communications, responding within statutory timescales, and assisting in service improvement initiatives. The candidate should possess strong organizational skills and...
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Assistant Complaints
1 week ago
City of Edinburgh, United Kingdom The City of Edinburgh Council Full timeA local government authority is seeking an Assistant Complaints Officer to manage communication and provide high-level administrative support in handling adult social work complaints. The successful candidate will coordinate service improvements and produce performance reports. The role is based in Edinburgh, offering a salary range of £29,173 – £33,287...
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Corporate Complaints Officer
7 hours ago
City Of London, United Kingdom Essential Employment Full timeCorporate Complaints Officer needed in Lambeth The rate is £24.62ph PAYE This is a temporary role The reference number is: RQ1640043 The successful candidate will be responsible for ensuring timely good quality responses are delivered and that advice and guidance is given to colleagues in delivering that function. They will deliver an excellent...
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Complaint Handler
3 days ago
Edinburgh, United Kingdom Diligenta Full time**Summary of the role**: Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after investigating their issues. With multiple positions available due to our growing partnership with Standard Life, you'll enjoy flexible...
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Complaints Officer
1 week ago
City of Westminster, United Kingdom Funding Circle Full timeA leading financial services platform in Westminster is seeking a Complaints Officer to efficiently handle customer complaints, ensuring fair and prompt resolutions. The ideal candidate will have at least 1 year of experience in a complaints role, strong customer service skills, and excellent communication capabilities. This role offers a salary of £34,000...
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Complaint Handler
2 weeks ago
Edinburgh, United Kingdom Diligenta Full time**Salary**: From £25,000-£30,000 per year **Summary of the role**: Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after investigating their issues. With multiple positions available due to our growing...
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Complaint Handler
5 days ago
Edinburgh, United Kingdom Diligenta Full time**Salary**: From £25,000-£30,000 per year **Summary of the role**: Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after investigating their issues. With multiple positions available you'll enjoy flexible working...