Contracts Admin

6 days ago

Erith, United Kingdom Build Recruitment Full time

Location: Erith, DA8 Working hours: Monday to Friday, 08:00–16:00 or 09:00–17:00Salary: £26,000–£29,000 per annum (depending on experience)Main Role & Purpose Support the Contracts Manager. Schedule works for engineers working on service, repair and planned works across contracts within the social housing / local authority sector. Act as a point of contact for anything administration-related. Provide second-line support for queries from customers, clients and residents via the Customer Service Team. Log all activity from inbound phone calls/emails into the in-house system (training provided) and assist with emergency calls from residents/clients if needed. Deliver excellent customer service — clear, concise, polite, and helpful communication at all times. Work with Microsoft Office and general office systems. Prepare and issue documentation such as job packs, permits, compliance certificates and handover files. Liaise with subcontractors to obtain updates, quotes, purchase orders, and completion reports Monitor contract inboxes and allocate tasks to relevant teams in a timely manner. Support financial administration, including raising invoices, processing variations, and checking completed works against schedules of rates. Maintain accurate records of all works, correspondence, and approvals for audit and compliance purposes. Candidate / Person Specification Previous experience in a busy admin, contact-centre or customer-facing admin role. Experience in Social Housing is essential Experience with CRM or in-house database systems Experience scheduling work for multiple engineers / workforce teams. Excellent IT skills and confident telephone manner. Strong written and verbal communication skills (internal & external).

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