Client Advisor/administrator

**What's involved with this role**:
**Ref number: Bexley RQ1364339**

**_Office based role _**

**_Basic DBS required for this role_**

As a Client Advisor/Administrator is needed for approximately 5 to 6 months, on the local Works Programme. You will work with adult job seekers who are preparing to move into employment, helping them to identify and address the barriers that make this difficult by providing exemplary case management, including support, advice, advocacy and signposting to relevant services.

**Key Responsibilities:
**- To support those who have been out of work for longer periods might need extra help to move back into employment.
- To provide information, advice and guidance and develop and maintain an action plan with each job seeker. You will agree a range of range activities with the job seeker to enable and inspire them to achieve sustained employment alongside non-employment progression measures, including improving wellbeing, self-confidence and level of independence.
- To work in partnership with a wide variety of local agencies and colleagues within the team to provide the best support to individuals
- To manage a high-volume caseload and deliver the job search process for new and existing clients to support them into sustainable employment ensuring that appropriate evidence is captured.
- To support and motivate clients in their job search activities including, benefits and economic assessments developing realistic individual action plans relating to work and pre-employment training and offering a range of job search support courses that may increase employability.
- To liaise with colleagues to identify specific recruitment needs and develop support for jobs fairs, employer open days, outreach events, special promotions, outsourcing/redundancy projects to deliver service off-site.

**Qualifications**:

- GCSE education A-C level English & maths or equivalent
- Appropriate professional qualification or willing to work towards

**Skills & Experience:
**- Strong admin experience and skills
- Excellent communication skills
- Ability to update a client management system
- Experience of working in a recruitment or careers advisory environment, supporting individuals to achieve employment goals using client action plans.
- A knowledge of the Welfare to Work benefits system - desirable
- Good knowledge of the Windows and Microsoft Office Suite packages together with an ability to understand and use databases.
- Understanding of issues that make accessing employment difficult and create barriers - desirable

**_Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service._**

**_To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF._**

**_If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity._**

Am **Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please