Client Services Executive

1 day ago


Sunderland, United Kingdom Devonshire Full time

We are looking for a Customer Success Executive to join a leading BPO company, based in Sunderland. This is a fantastic opportunity to make a real impact on the customer journey within a forward-thinking organisation. Main responsibilities: Work closely with the Client Services Managers to deliver exceptional service. Support a team of 12, ensuring every customer interaction is positive and memorable. Provide support and guidance to resolve customer issues or queries. Showcase your excellent communication and problem-solving skills. Join a supportive and collaborative team. Required skills: Experience in a customer care/experience role. Confident communicator and relationship builder. Organisational skills with the ability to multitask in a fast-paced environment. Strong analytical skills for interpreting data and providing actionable insights. Ability to work collaboratively in a team and adapt to change management processes. Effective problem-solving skills. Please only apply if you have the right to work in the UK and can work on-site up to 5 days per week in Sunderland.



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