Client Services Manager

Client Services ManagerSunderlandPermanent Full Time 37.5 hpwSalary 27338 to 28890 pa plus on call shift payment of 14.30 per sessionGreat benefits including Health Cash PlanWe cant offer CoSHome a place where you belongWant to lead a team that really cares and empowers customers to live their best lives As our Client Services Manager youll be able to work flexibly leading our team to deliver person-centred housing related support for our customers. Our services provide accommodation to customers aged 18 who are either homeless or at risk of homelessness.Youll manage a team who will provide the support required for customers to develop the skills needed to live independently in the community. You will also be contributing towards making your service a Great Place to Work for our is your chance to unleash the potential in our colleagues delivering excellent outcomes for our customersWhats in it for you34 days leave (including bank holidays and a me day)Paid time off for volunteeringMatchingPension contributions (up to 7% with life assurance of 3x Basic Salary)Save up to 1140 yearly with our health cash plan covering dental optical and therapiesCareer path with development and an excellent training packageExcellent benefits and rewards including supermarket discounts and travel expensesWhat youll doLeading a motivated team to deliver efficient high-quality person-centred services in line with our contracts evidenced by our customer satisfaction surveys and KPIs.Be the Safeguarding Lead for the service.Ensure Health and Safety checks and risk assessments are completed and recordedaccurately.Managing the contracts budgets and KPIs and liaising with stakeholders and commissioners.Manage individual and team performance using coaching skills and assessing colleague competencies and objectivesto ensure customers live in a safe supportive person-centred service.Supporting your Senior Client Service Manager & Operations Manager (OM) to ensure we meet all the regulatory standards and its outcomes.Youll go home each day knowing that you have helped change our customers lives for the better here working for one of the top ten Great Place to Work in the UKYou haveThe people skills to take others with you to help others grow as well as the confidence to challenge behaviours misaligned to our valuesThe understanding of where our customers are in their life and have the passion to advocate for them.Experience of delivering support in a housing or care environmentExperience of people managementExperience of managing multiple services and/or managing managers To get from A to B youll need a vehicle insured for business purposes. The great news is that well pay your mileageJob detailsWorking hours are Mon-Fri 09:00-17:00. A flexible working pattern can be discussed with the possibility of occasionally working from home.Basic knowledge/aptitude of Microsoft Word and Excel is essential.Youll need an Enhanced DBS check done which we pay forStronger togetherWe do our best work when were ourselves. Thats why inclusion wellbeing and our diversity networks help make Home Group a great place to workFind out moreClick APPLY NOW to see our Client Services Manager job description find out aboutus and for help to apply. Sometimes we close a job early so dont delay or you might miss out. Roles can close early so dont wait. For reasonable adjustments email Required Experience:Manager Key Skills Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients Employment Type : Full Time Experience: years Vacancy: 1 Monthly Salary Salary: 27338 - 28890