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Team Leader- Casework

2 weeks ago

Hampshire, United Kingdom Victim Support Full time

Team Leader- Casework

We have an exciting opportunity for a Team Leader to join the Hampshire & Isle of Wight team, this is a hybrid role working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

County/Borough Hampshire Office location Southampton Central Police Station, Southern Rd, Southampton SO15 1AN Full time/Part time Full time Hours per week 37.5 Work schedule 7.5 hours shifts Monday to Friday between 8am and 8pm Basic Salary £29,580.00 per annum Contract type Permanent DBS required? Yes Police vetting required? Yes Closing Date 25/11/2024 Ref No 5859

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday £500 bonus paid on successful completion of probationary period (pro-rata for part time roles) Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Ongoing training & support with opportunities for career development & progression

About the role:

This role is a hybrid role with home working allowed twice per week. Your home office would be Chandlers Ford, however you would be expected to travel regularly to offices in both Basingstoke and Southampton. Travel expenses would be paid for these. As a Team Leader you will 

Ensure the delivery of excellent services to victims of crime and retain and develop contracts for services by supporting and managing operational staff Work collaboratively with the Operations Manager and management team, in order to achieve the implementation of work force plans and the development of the service to maximise positive outcomes for those that access the service Proactively promote the service, raise awareness of services & work with professionals collaboratively to improve the access to and quality of service

You will need:

An understanding of the Criminal justice system and the impact of crime on victims and witnesses An understanding of legislation relating to equal opportunities and diversity, inclusivity, safeguarding and risk assessment A practical understanding of the requirement for confidentiality and safe working practice and maintenance of records in accordance with the Data Protection Act and other legal requirements Experience of working in a challenging and changing environment with an emphasis on customer focus and excellence in service delivery Demonstrable experience of providing crisis management, support and guidance in sometimes stressful and difficult situations to a team with a client service focus Excellent communication, negotiation and advisory skills, both written and verbal when interacting professionally with a range of agencies and individuals. 

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.