Customer Service Officer

6 days ago

Newcastle upon Tyne, United Kingdom Talent Full time

About the organisation Our client is a reputable ASX listed Building Materials & Industrial Manufacturing company. They are a highly respected industry leader with an excellent employer brand. They boast a long list of employee benefits across key areas such as career development, health & wellness, financial wellbeing, career & recognition, and volunteering. About the role We are partnering with our client to find a Customer Service Officer to join their supportive and stable team environment in their Sandgate location. In this role you will be required to provide customer service both in person and over the phone, doing some internal and external sales, looking at stock transfers and organising contractor transport for the product. Responsibilities Customer service: Process data into SAP Deliver a high level of customer service Answer customer calls and respond to emails professionally and efficiently Process customer orders Process customer returns/credits Coordinate deliveries Assist Despatch in processing driver paperwork Process special Made To Order product (MTO) orders Ensure safety, health and environmental standards are maintained Requirements High attention to detail Work under dead lines have a "can do attitude" and to be able to work with a team Effective communication skills Ability to always operate in a friendly and professional manner Willingness to be part of a dynamic team Ability to prioritise and think on your feet Demonstrated high level computer skills SAP experience is desirable Benefits Lots of training and learning & development opportunities Access to Employee Assistance Program Volunteering leave Access to novated leasing and employee share plan Lovely, collaborative and inclusive team

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