A2/ao Case Officer

**Details**:
**Reference number**:

- 382492

**Salary**:

- £22,183
- The A2(AO) rates of pay within the Insolvency Service are single rates of pay only, £25,809 per annum for London locations and £22,183 per annum for National locations. Please note that negotiations for the Insolvency Service 2023 and 2024 Pay Awards are still ongoing. We will update this information in future adverts once the pay awards are finalised.
- A Civil Service Pension with an employer contribution of 28.97%

**Job grade**:

- Administrative Officer
- A2

**Contract type**:

- Permanent

**Business area**:

- Insolvency - Business Services Division

**Type of role**:

- Administration / Corporate Support

**Working pattern**:

- Flexible working, Full-time, Job share, Part-time

**Number of jobs available**:

- 5

Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Birmingham, Edinburgh, Newcastle-upon-Tyne

About the job

**Job summary**:
The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.

Business Services Directorate (BSD) covers some 300 staff and a budget of £12m providing high volume, often transactional, services to the public or supporting the provision of these services by others. BSD supports the main purpose of the Insolvency Service through:

- Supporting those in financial distress, tackling financial wrongdoing and maximising returns to creditors
- Providing first point of contact for all insolvency enquiries
- Processing distributions to creditors from PPI compensation payments
- Providing estate accounting and other business services to the Agency

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.

The Insolvency Service is a great place to work, learn and grow your career

**Job description**:
Our A2 (AO) case officers work as part of busy operational delivery teams providing administrative and customer service functions across a range of different services provided to the public by the Business Services Directorate.

**Responsibilities**

This role provided the opportunity to gain first-hand knowledge and skills in the following areas:

- Providing excellent customer service
- Answering a broad spectrum of customer enquiries
- Dealing with members of the public, private sector firms (e.g. solicitors) by telephone, letter and in person
- Researching information and making decisions based on available evidence, legislation, protocols and procedures
- Liaising with specialist staff on technical matters
- Inputting and updating information on office databases and case management systems

**Person specification**:
We are looking for people who:

- Have a motivation for learning
- Are highly organised with the ability to prioritise tasks
- Have a can-do positive attitude
- Are flexible in approach and have the ability to multi-task
- Have the ability to think ahead with an eye for detail to ensure the accuracy of information
- Anticipate problems and use initiative to find solutions and be able to make decisions
- Can work as part of a team to achieve a team goal yet work on their own initiative to tight and demanding deadlines
- Have good communication skills (written and verbal), in a variety of situations, including being able to appropriately deal with a range of stakeholders, both internal and external

**Further Information**

This is a non-apprenticeship post and open to all A1 and A2 Insolvency employees on promotion and lateral transfer, however if the successful applicant is currently undertaking a Level 3 apprenticeship they will be required to continue through their current programme until it’s successful completion.

**Benefits**:

- Alongside your salary of £22,183, Insolvency Service contributes £6,426 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We want you to have a good work-life balance and want to support you in all that you do, so we offer a great benefits package including:

- flexible working arrangements and flexi-time
- full time new entrants to the Civil Service and those Civil Servants on modernised terms and conditions will be entitled to 25 days leave increasing on a sliding scale to 30 days after 5 years’ service
- in addition to this you are entitled to 8 public/bank holidays plus an additional day of privilege leave
- competitive matern